Client Services Coordinator

| Greater NYC Area | Hybrid
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ABOUT THE TEAM AND ROLE

theSkimm’s Sales & Partnerships team is a growing group of experienced, resourceful, and scrappy hustlers. We pull out all of the stops to get sh*t done, whether that’s working with agencies and clients directly, seeking out third-party partnerships to drive incremental revenue alongside top of the funnel growth, or contributing to the growth and efficiency of our pre and post-sales operations.

As we grow, we're seeking an enthusiastic team player to provide proactive support for members of theSkimm’s Sales team in post-sale, as well as provide exceptional communication and account management for select brand partners. Our Client Services team is challenged with ensuring flawless campaign execution and partner operation, across theSkimm’s growing portfolio of ad products and sponsorship packages. 

WHAT YOU’LL BE DOING

  • Leading post-sale client communication from kick off to final reporting, including but not limited to: scheduling & leading kick off calls, building decks for campaign calls and meetings, sending campaign live notifications and screenshots, sending campaign updates and reporting
  • Managing operational elements of a campaign among internal creative and tech teams, such as setting up tickets in Asana, creating timelines & adjusting as needed 
  • Communicating with internal teams to ensure on-time delivery of all time-lined partner deliverables 
  • Owning the QA & launch phase of each product included in a partner campaign 
  • Providing best-in-class client service to cultivate relationships to maximize client satisfaction, retention and growth
  • Working with theSkimm's audience development team to ensure we’re monitoring & tracking toward all guaranteed views
  • Generating campaign reporting for live campaigns: Excel, Insights, Wrap Reports, and share with Sales and internal teams for review before sharing with clients 
  • Facilitating regular sharing of post-sale success stories across the org

WHAT WE’RE LOOKING FOR

  • 1-2 years of experience in client services, customer support, account/project management or content production at an online publisher or digital media company 
  • Strong organization and time management abilities. Ability to prioritize multiple projects
  • Proficiency with Microsoft Excel and Keynote
  • Relentlessly high standards, an extreme eye for detail, and a track record for attaining results
  • Ability to think strategically and execute tactically simultaneously
  • Bachelor of Arts, Marketing or Advertising focus preferred

WHAT WE OFFER

  • Comprehensive insurance plans, commuter benefits and 401(k) starting on your first day
  • Competitive salary & equity packages
  • Flexible vacation policy and generous holiday observances
  • One Medical Membership
  • Gym membership reimbursement
  • Catered Friday lunches and monthly gatherings
  • A vibrant office environment full of books, couches and a roof deck 
  • Complimentary access to theSkimm’s growing suite of membership products 
  • The opportunity to be part of a values-driven, hardworking and diverse group of people building a membership company that makes it easier to live smarter

ABOUT THESKIMM

theSkimm is a membership company dedicated to helping female millennials live smarter lives. By seamlessly integrating into our members existing routines, we've become a trusted brand to more than seven million people. We're fundamentally changing the way our members consume news, consider products or services, and take action on important things happening in their lives. Our flagship product, the Daily Skimm, is still the fastest growing email newsletter on the market, and we've grown our product suite to fit into other routines at home, work, and on-the-go. theSkimm App debuted at #1 in News in iTunes, our podcast "Skimm'd from The Couch" reached #1 in Apple Podcasts within hours of launching, and more than 200,000 people voted with us in the 2018 midterm elections.

As theSkimm grows, we're committed to helping our members tackle big decision-making moments in life by giving them the information they need to make informed and empowered choices whether that be in civic engagement, finance, career, health, and more. Founded in 2012 by two friends on a couch, we've since grown to over 100 employees based in NYC. We are passionate. We are a TEAM. We work hard, but we know when to take a break to enjoy each other's company. Our products help people live smarter lives and we're building a brand trusted by millions of female millennials across the country. Join us!

This is a full-time role based in New York, NY.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • DockerFrameworks
    • JupyterFrameworks
    • KafkaFrameworks
    • Next.jsFrameworks
    • Node.jsFrameworks
    • PlaywrightFrameworks
    • Ruby on RailsFrameworks
    • TerraformFrameworks
    • MJMLFrameworks
    • AWS RedshiftDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • AmplitudeAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DocsManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

53 West 23rd Street, New York, NY 10010

What are theSkimm Perks + Benefits

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Summer hours
Flexible work schedule
theSkimm provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
theSkimm matches full-time employees 100% on the first 5% deferred into their 401(K), capped at 2% per year. This match begins after one year of employment.
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
18 weeks of paid family leave (adoption, fostering, surrogacy included) for both primary and secondary caregivers
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
One fully paid month sabbatical when a full-time employee reaches five years at theSkimm
Paid holidays
Paid sick days
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Pre-tax benefits offered through Navia for parking and transit
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Mother's room
Professional Development Benefits
Job training & conferences
theSkimm offers employees professional development opportunities like Onsite training courses.
Tuition reimbursement
theSkimm offers a stipend to full-time employees to be used toward any training or resources pertaining to an employee's job-related responsibilities, skills enhancement, or professional development.
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours

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