Yotpo
Yotpo, the leading eCommerce marketing platform.
New York, NY

Client Services Operations Manager at Yotpo

| Greater NYC Area
Sorry, this job was removed at 12:03 p.m. (EST) on Friday, July 10, 2020
Find out who's hiring in NYC.
See all Operations jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

As a CLIENT SERVICES OPERATIONS MANAGER at Yotpo, you will focus on process, performance, efficiency and strategy. You’ll succeed in and enjoy this role if you rely on quantitative and qualitative analysis to identify problems. You will be responsible for designing, building and monitoring the day-to-day processes and infrastructure accordingly for Yotpo's customer success, technical support, account management and professional services teams, creating a tangible impact on the broader company. 

You’ve seen us every time you shop online, but might not even know it. Yotpo is an eCommerce solution helping to create customer-centric shopping experiences for forward-thinking brands like Away Travel, THINX and Steve Madden. We have four global locations and $101M in funding from investors including Bessemer, Blumberg Capital & Access Industries.

You will have:

  • Strong analytical and data management skills.
  • Superb communication skills, both written and verbal
  • Experience working in a fast-paced, data-driven environment
  • Excellent understanding of standard business practices related to Sales Operations processes and systems
  • Strong ability to nurture great working relationships with various teams and leaders
  • Ability to influence other teams to collaborate and support your initiatives

Ideally, you’ll bring:

  • Minimum of 2+ years in a business ops, sales ops, channel or partner ops, or marketing ops role, ideally at a high-growth SaaS company or 2+ years working as a CSM or account manager
  • Advanced Excel, PowerPoint or Google Slides, and Salesforce skills a must
  • Developed empathetic, user-first processes that encourage high fidelity data entry
  • You’ve made the most of your proximity to the data by surfacing which questions need to be asked, and leveraging quantitative and qualitative methods to explore and answer them
  • You’ve represented quantitative analysis as visual stories that are tailored to the needs of the audience
  • You are a collaborative team player and fun to work with!
  • Knowledge of Gainsight is a plus!

You’d love Yotpo if:

  • You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology.You want to work with the most progressive, disruptive and beloved brands in eCommerce.
  • You geek out a little bit knowing that Yotpo offers the most integrations in the eCommerce ecosystem.
  • Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you.

Yotpo’s employee-centric culture earned us coveted spots on Crain’s New York Business’ Best Place to Work as well as BuiltInNYC’s Best Places to Work. Yotpo’s initiatives and programming are directly inspired by employee feedback. These include a Mentorship Program, an expansive D&I program, affinity groups like Yotpo Cares and Women at Work, and professional development for all. Yotpo also provides many benefits: outings and happy hours, individualized rewards and recognition, commuter benefits, summer flex days, generous PTO, 401K matching, and a comprehensive benefits plan including medical, dental, health, life and vision.

 Yotpo champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

400 Lafayette Street, New York, NY 10003

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • TrelloManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightCRM
    • SalesLoftEmail
    • YeswareEmail
    • MarketoLead Gen
Previous
Next

What are Yotpo Perks + Benefits

Yotpo Benefits Overview

Yotpo’s employee-centric culture earned us coveted spots on Crain’s New York Business’ Best Place to Work as well as BuiltInNYC’s Best Places to Work. Yotpo’s initiatives and programming are directly inspired by employee feedback. These include a Mentorship Program, an expansive D&I program, affinity groups like Yotpo Cares and Women at Work, and continuous professional development for all. You’ll be working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged.

In addition to all of these things, we enhance our employees' well-being with comprehensive benefits:
- Comprehensive healthcare: medical, dental, life, and vision
- 401K matching
- Generous PTO and summer flex days
- Commuter benefits
- Stocked kitchen of snacks and beverages
- Company outings and happy hours
- Individualized rewards and recognition
- Wellness and philanthropic programming and events
- Working with game-changing technology and the most progressive brands in eCommerce

Culture
Volunteer in local community
From mentoring students in at-risk communities, to rebuilding local gardens, volunteering at holiday carnivals the homeless and working at animal shelters
Partners with Nonprofits
We partner with some non-profits year over year (Knock Knock Give a Sock, Girls Inc) but also new non-profits each year influenced by the needs of our staff (unexpected cancer diagnoses, wildfires)
Friends outside of work
Eat lunch together
Intracompany committees
Yotpo provides a variety of committees including our Mentorship Program, an expansive D&I program, and affinity groups like Yotpo Cares and Women at Work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Within the first half of 2019 alone, we grew our female management representation in NYC from 8% to 38%. We are dedicated to continuing gender & ethnic diversity progression on the leadership level.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Yotpo employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Yotpo contributes 50% of dental premiums.
Vision Benefits
Yotpo contributes 50% of vision premiums.
Health Insurance Benefits
Yotpo pays 100% of premiums for medical coverage for employees, and funds 90% of premiums for medical coverage for dependents, up to certain amounts.
Life Insurance
Yotpo offers company-paid Short and Long-term Disability Insurance as well as company-paid Life Insurance.
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Yotpo provides up to 16 weeks of parental leave for the primary caretaker, at 100% pay
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Technically the beer is bottled, but it's free beer nonetheless.
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Each month, we host Yotpo Eats! The company caters lunch and it's the perfect excuse to step away from your desk, catch up with colleagues, and play 2 truths and a lie with new employees.
Happy Hours
Recreational Clubs
Our Volleyball team is going strong!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Managers set aside budget to provide continued education dependent on employee requests or advancement opportunities.
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Full Health, Dental & Vision (Health 100% for employees, 90% for eligible dependents covered). 3% 401k match. 16wks paid leave for primary caregivers. Flexible Spending Account (FSA). Coffee on drip. Competitive commissions. Pre-tax commuter benefits. Company events. Employee referral program. Onboarding, interview, manager and continued training. Continued training and development. Fully stocked kitchen.

An Insider's view of Yotpo

How does your team reward individual success?

Since we touch most parts of the business & interact with clients every day, it's nice to be publicly recognized - whether in team meetings or larger company settings - to show that our efforts don't go unnoticed. This manifests in many ways, be it verbal encouragement, desired classes/seminars, a wine-tasting tour or oversight of certain projects.

Rachel Weller

Manager, Client Success

How do you collaborate with other teams in the company?

Communication becomes harder as a business grows, and therefore becomes more critical to success. I find that by identifying key players across teams whose perspective is essential to creating a holistic view of the business and meeting with those individuals on a regular basis, I can ensure each team's goals are factored into any decision we make.

Mike Kehrli

Director of Sales & Strategic Initiatives

How has your career grown since starting at the company?

I've seen my contributions impact the course of the company through 2 rounds of funding. I began as an outbound SDR and helped shape our outreach strategy, then led in a team lead capacity. I was recently the first AAE to successfully be promoted from that role into an AE. I'm incredibly optimistic about Yotpo's growth & my own growth here.

Jennie Xu

Mid-Market Account Executive

How do your team's ideas influence the company's direction?

To better understand what we need to change requires listening to our people. Whether it's additional management training or the implementation of CSM & Sales suggestions into product development, our best initiatives have come from the team.

Tomer Tagrin

CEO & Co-Founder

What makes someone successful on your team?

I have found that sharing best practices and possessing a willingness to learn are key factors in determining one’s level of success. I am very conscious of my strengths and weaknesses, allowing me to know where I can help others as well as where they can help me improve creates a dynamic process of growth within the team structure.

David Mascarenhas

Account Executive

Jobs at Yotpo
11

All Jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Sales
Content
Tap to close

VP Product Marketing

Yotpo
Greater NYC Area
11 hours ago
+52
As the VP Product Marketing you will have worldwide responsibilities for leading and managing a team of high-performing product marketers. This role will both guide the teams thinking around how we communicate the value of our products to the market and serve as a trusted advisor on matters ranging from product strategy to demand generation initiatives. Product Marketing plays a particularly critical role at Yotpo, acting as a strategic partner

Director of GTM Enablement

Yotpo
Greater NYC Area
19 hours ago
+52
As part of Revenue Operations, the mission of the Learning and Enablement team is to build a culture of learning and development by delivering learning experiences and tools that enable all Yotpo employees to do their best work, develop their skills and drive business results. We are helping Yotpo evolve into an even more desirable destination for talent and as a part of this team, you will play a vital role in creating and fostering a supportive culture where our employees can succeed. 

Client Success Manager

Yotpo
Greater NYC Area
2 days ago
+52
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Business Analyst

Yotpo
Greater NYC Area
2 days ago
+52
Define and measure Key Performance Indicators. Build and maintain data analyses and reporting dashboards. Provide actionable recommendations and insights to our major business units. Stay updated on new tool features and functionalities, initiating recommendations for process improvements. Work closely with a wide range of teams, including Senior Management and Ops teams.

Senior Manager, Agency Managed Services

Yotpo
Greater NYC Area
3 days ago
+52
As the Senior Manager of Agency Managed Services, you’ll be leading one of Yotpo's fastest growing and most promising new channels within Yotpo’s dynamic partner ecosystem. In this role, you will have a chance to build a global and highly strategic program from the ground up, collaborate closely with Yotpo’s leadership team and have a meaningful impact on Yotpo’s explosive growth.  The Managed Services program onboards and empowers agency partners to create new SMS Marketing service offerings by enabling them to develop, manage and optimize SMS marketing campaigns for eCommerce brands.   To support the incredible growth of mobile communication channels by our merchants, Yotpo acquired the leading SMS marketing provider SMSBump early in 2020, and are now serving thousands of leading brands with SMS marketing services.  This addition has fast become a key compliment to Yotpo’s Customer Loyalty and Reviews offerings, supporting a set of easy to use, yet highly integrated marketing capabilities for merchants.  From enhanced review collection, to high performing, targeted SMS campaigns, to increased loyalty program engagement, SMS marketing delivers the highest levels of ROI for a brands marketing efforts. 

Copywriter & Content Strategist

Yotpo
Greater NYC Area
3 days ago
+52
We are looking for a Copywriter & Content Strategist to join Yotpo’s Content Team in New York. In this role, you will work closely with the Director of Content and marketing stakeholders to develop on-brand messaging, thought leadership, customer programming, and demand generation content. You will also closely align with product marketing writers to maintain consistent messaging of our products, and you will coordinate day-to-day content activities for the team.  

Director of Sales Operations

Yotpo
Greater NYC Area
4 days ago
+52
As a Director of RevOps (Sales+Partners) at Yotpo, you will focus on process, performance, efficiency, and strategy and your duties will include strategic planning, development of policies and practices, data management and analysis, operational strategy, and more.  You’ve seen us every time you shop online, but might not even know it. Yotpo is an eCommerce marketing platform solution helping to create customer-centric shopping experiences for forward-thinking brands like Away Travel, THINX, and Steve Madden. We serve 10,000 brands across four global locations, 550+ employees, and well-funded operations from leading SaaS investors including Bessemer, Blumberg Capital & Access Industries.

Senior Pricing Analyst

Yotpo
Greater NYC Area
1 week ago
+52
As Yotpo's first Senior Pricing Analyst, you will be responsible for driving pricing initiatives by partnering with stakeholders across multiple functions to identify areas of price opportunity, execute data and market driven analytics to support price decisions, develop pricing improvement recommendations, and provide execution support. Reporting to the Director of Revenue Optimization, you will play a pivotal role in driving and executing pricing decisions and evolving pricing capabilities internally and externally. 

Solutions Engineer

Yotpo
Greater NYC Area
1 week ago
+52
As a Yotpo Solutions Engineer, you will assist with post-sale tasks for Yotpo’s Premium customers. This position offers exciting interaction with diverse businesses in the eCommerce domain, as well as challenging technical work and opportunities for learning and development. If you’re a people person at heart, a self-starter, and a team player - we want to hear from you!

Sales Engineer

Yotpo
Greater NYC Area
1 week ago
+52
Yotpo is looking for an experienced Sales Engineer who will work to support the US Account Management Team throughout the entire sales cycle. This person’s technical expertise and deep eCommerce knowledge will help to drive revenue by building confidence with our sales prospects. Working hand-in-hand with our Account Management team in the US, the Sales Engineer will ensure our prospective clients see the full value of the Yotpo Platform and how

Strategic Account Manager

Yotpo
Greater NYC Area
1 week ago
+52
We are looking for a foundational hire to our Account Management team in New York City: our second individual contributor and thought partner to build out the department. A newly created function, Account Management is focused on maximizing client lifetime value by cultivating long-term strategic partnerships with our most influential customers. We are looking for a relationship-based, consultative seller, who is intellectually curious and commercially driven. An individual who can successfully navigate large complex organizations to influence business outcomes, articulate Yotpo’s value proposition to C-level executives, and cultivate partnerships.