Client Services Representative
Company Description
Over the last twenty years, MarketAxess has completely revolutionized the fixed-income market by creating a single platform using proprietary technology that connects the world’s most influential financial institutions. Today, more than 1,800 institutional investors and broker-dealer firms rely on us to bring them accurate market data to assist with their trading decisions, connectivity solutions that facilitate straight-through processing and technology services to optimize trading environments.
Job Description
What You’ll Do
- Support Broker/Dealers and investor clients on the MarketAxess platforms.
- Proactively respond to client inquiries and requests on a daily basis (reports, user set ups, data changes, etc).
- Analyze bond reference data and calculation issues.
- Liaise with Sales and Dealer Relationship Managers on all client/trading issues.
- Work closely with applications developers on system enhancements: communicating enhancements to the developers, determining reporting requirements for data analysis and Dealer / Client reporting, communicate trading enhancements to the product managers and business analysts.
- Other client services functions: system demos, installation of trading systems, reporting.
What You Bring to the Table
- Excellent communication skills - written and verbal
- Self-starter and tenacious; ability to motivate others
- Desire to be in a client-facing role
- Ability to multi-task
- Detail oriented and good follow-through
- Proficiency in Excel
- Bachelor's Degree in Finance, Business, Economics or related field
Preferred Skills and Experiences
- 1-2 years’ previous customer experience (internship experience or full-time)
- Understanding of the fixed income markets and general securities trading knowledge
- Microsoft Office Suite
Additional Information
What’s In It For You?
In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:
- Healthcare and wellness options
- Training and tuition assistance
- Other perks include generous time-off policies, stipends for gym memberships, exercise equipment and similar, and access to on-site healthcare
MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.
All your information will be kept confidential according to EEO guidelines.