Client Solutions Architect

| Greater NYC Area

 About us

We are a special venture within a large established company. We are “re-writing the rules” and defining our own standards for success. We have access to the resources of a Fortune 500 with the velocity of a startup. Our team is high powered and committed: we expect the same from every person we hire. Our industry is at the beginning of a transformational shift and we intend to lead it.

We are building products and services to help both organizations and people succeed and grow in their professional endeavors and we are looking for out of the box thinkers to help support our growing client base.

Job Summary

Lifion is looking for an entrepreneurial, pragmatic Client Solutions Architect to join our growing team. The Client Solutions team acts as a connection point among product strategy, sales, implementation, and our clients to ensure we have a vibrant, market-ready product. As a Client Solutions Architect, you will facilitate client workshops focused on project scoping, requirements gathering, functionality prioritization, and end-to-end solution design for our growing Human Capital Management platform. This person will play an important role in ensuring we understand client needs and are able to document in detail to align various stakeholders. You will act as an HR consultant, with a direct feedback loop toward next generation product development.

Responsibilities

  • Evaluate client use case fit and risks during pre-sales process, scoping, and solution design
  • Lead conversations and meetings involving: requirements gathering, deep dive domain analyses, prioritization of must/nice to haves
  • Oversee capture of client scope and design requirements; own review of document internally with product teams and externally for formal client sign off
  • Iterate on scalable, in-depth processes (with associated artifacts, documents, templates) to uncover client requirements including: systems integrations, global needs, regulatory & compliance restrictions, core HR processes, payroll scenarios & others
  • Leverage HCM subject matter expertise to share leading practice requirements, risks, and trade-offs
  • Ensure necessary program-wide alignment on readiness for prospective client needs

Qualifications

  • 6-9 years’ experience in HR consulting or B2B SaaS technology (HCM preferred, not required) in a client-facing role (solutions architect, business analyst, consultant, business technologist, sales engineer)
  • Experience leading complex client conversations to uncover business and system requirements
  • Experience working with product or technology implementation teams to communicate client requirements, tradeoffs, and timing
  • Entrepreneurial mindset and willingness to prototype and rapidly solve problems
  • Passion for driving the Employee Experience through digital HR tools
  • Comfort with Microsoft Office and Google Suite (business process mapping experience a plus)
  • Required travel: about 25%
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Location

Our office is a converted loft space in Chelsea steps away from shopping, galleries, coffee, and great food (that is, if you want to skip free lunch).

An Insider's view of Lifion by ADP

What are some social events your company does?

There are lots of events constantly going on at Lifion! From meetups to tech talks to our weekly Thursday happy hours, there's a good mix of work and play. We also do outings: in my one year of working here we’ve done laser tag, Barcade, happy hour on a boat, the vessel, a picnic in central park, escape the room, VR world, and more.

Kelsey

Application Developer

What's the biggest problem your team is solving?

The People Ops Team is in full swing for FY19 Performance Reviews. It's an exciting time for the business, but requires a lot of backend work & support for our associates. We're drafting communications and timelines for management & associates, and creating the right process to gather ratings and self-assessments for a great associate experience.

Quinton

Director, People Operations

How has your career grown since starting at the company?

I have been able to work with many different teams since I started here and have grown tremendously. I have worked with new product teams, Reliability teams and now work with Security and Compliance teams. This experience has enriched my technical and product knowledge, and I get to be part of the teams which are solving complex business problems.

Gargi

Technical Program Manager

How do you empower your team to be more creative?

Creativity is best fueled by collaboration, and has two simple ingredients: First, you hire passionate & talented people, people who care about users and who want to solve meaningful complex problems. Then, you support a culture of openness, with every designer constantly sharing their best ideas across the whole org. That's how creativity thrives!

Chris

Head of UX

What makes someone successful on your team?

Success on our team is enjoying ownership over our work while staying open to suggestions. We have an open-door policy to share knowledge with one another, strengthening us individually and as a team. We check our egos at the door and are lucky enough to be surrounded by people who feel like family more than coworkers.

Sam

Software Engineer

What are Lifion by ADP Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
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