Client Solutions Associate | Global Key Accounts

| Greater NYC Area | Hybrid
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Help Flexport fix the user experience in global trade!

The opportunity:

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone.  Flexport today connects more than 10,000 clients, both consignees and shippers, across 109 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now, more than ever, customers need our support to survive and win in 2020. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology and data analytics. 

Our goal for this role is for you to be a proactive partner and problem-solver for our clients, both consignees and shippers, working to improve their supply chains by leveraging Flexport's unique and adaptable solutions.  


You will:

The Client Solutions Associate, Global Key Accounts will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the tactical responsibilities for this role:

  • You will partner with the Global Key Account Manager and Client Solutions Manager during client onboarding to translate the client strategy into a clear standard operating procedure that informs your Supply Chain Operations partners and ensures successful client outcomes.
  • You will work cross-functionally with Supply Chain Operations, Procurement, Account Solutions, Implementation, and Partner teams to build a holistic view of the client’s business and find ways to improve client outcomes.
  • You will respond to client escalations, partnering with Supply Chain Operations to solve client issues quickly and ensure smooth operations at origin and destination. You will handle client issues that require advanced industry knowledge.
  • You will ensure a deep understanding of industry technology (ERP, PO Management, etc.) in order to ensure data is flowing properly; develop reporting for key client meetings
  • You will use your deep knowledge of the client to identify, quote, and close new incidental business opportunities with the client.
  • You will ensure shipment metrics consistently meet client expectations and report out on all key client SLAs
  • You will keep a close pulse on client financial health, reporting on the client’s financials and ensuring the client’s maintain consistent payment schedules.
  • You will conduct financial analysis to quantify account level profitability and develop reporting for the Global Key Account Manager
  • You will drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
  • You will use data to monitor the health of your respective book of business so that you can identify ways to improve the client’s Flexport experience.
  • You will deliver polished executive-level presentations in both written and verbal formats for Global Key Accounts clients
  • You will learn about the latest in supply chain developments and Flexport services and solutions, so that you can educate your clients in real-time.


You should have:

  • A background in logistics, freight forwarding, or supply chain (preferred)
  • 3-5 years of experience in supply chain operations, sales or account management roles (preferably Key Account management), or consulting. 
  • Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations
  • Hands-on, process-oriented, structured thinking with strong problem-solving skills
  • Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them
  • Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
  • Strong business acumen


At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

We're in Chelsea near the Flatiron Building. We’re surrounded by world-class restaurants, great access to transit, and tons of inspiration!

An Insider's view of Flexport

What’s the vibe like in the office?

Our office can be described as positive and lively. The open floor plan allows collaboration to constantly flow amongst teams. In addition, we have private offices and phone booths when we need to hide away, focus, or have meetings with our teams.

Nicole

Senior LCL Associate

What projects are you most excited about?

The projects I’m most excited about are centered around people development. From our candidate experience, to onboarding, skill mastery, and promotions, it’s imperative that we challenge the status quo.

Jessica

Sales Development Manager

What makes someone successful on your team?

Be organized, intellectually curious, and ready to jump in and roll up your sleeves starting from Day 1.

Mike

Global Operations Manager

What is your vision for the company?

At Flexport, we want to make trade easier for every business. We support our clients by making international shipping easier and more efficient. For me, my goal is to create an office culture where people feel empowered in their roles, enjoy collaborating with one another, are challenged to solve real-world problems, and have fun while doing it!

Kaitlyn

NY GM | SVP Sales & Account Management

How has your career grown since starting at the company?

I've grown while working at Flexport because we're encouraged to learn new things, take on leadership roles, and to step outside of your comfort zone. This job has challenged me to constantly improve, both personally and professionally.

Sara

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Flexport holds an annual volunteer week for different offices to get involved within their local communities. Flexport also offers 10 hours of paid volunteer work each year!
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Flexport NYC partners with awesome fitness organizations in the local area to hold monthly workouts for our employees!
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid volunteer time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid sick days
Office Perks
Commuter benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Free daily meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Free snacks and drinks
Flexport has a fully stocked kitchen including unlimited snacks, cold brew, and kombucha on tap!
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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