andros
Healthcare industry solution that combines data and software to power provider network management and credentialing.
New York, NY

Client Solutions Executive at andros

| Greater NYC Area
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Job Mission:The Client Solutions Executive will be responsible for collaborating across the Sales, Customer Success, Product Development and Operational organizations within andros to ensure a strong technical match between prospective client requirements and andros capabilities and then translating this into a successful client onboarding experience. This person must be a strong leader and will be a strategic voice in helping to shape andros messaging internally and externally.The outcomes we’re looking for:
  1. Collaboratively support the sales cycle of andros’s most strategic and complex clients by gathering requirements and thoroughly understanding the needs of the customer.  
    • Act as an integral part of the pre-sales cycle by listening to and understanding the needs of the customer, while being able to educate and find alignment with our processes to reduce the amount of changes and customization within our product
    • Inform Customer Success, Product and Operations of client requirements and expectations to ensure a smooth transition to solution implementation
    • Sell ideas to groups of individuals to get consensus on a pathway forward. On the client side, this means articulating how our existing solution can satisfy their requirements. Internally, this means helping to reach a consensus as to whether or not we want to build out the customization a client requires. 
    • Ensure a strong technical and operational match between client requirements and andros capabilities throughout the sales process.
    • Strategic problem solving by identifying creative solutions to meet clients needs   
  2. Work as an expert fact finder and ask the right technical questions when faced with a list of requirements from the customer. Then, translate those into potential red flags  for andros that need to be addressed prior to SOW signature
    • Based on the information from the client, act as a subject matter expert to help find a solution 
    • Stay up to date on product updates to have a deep  understanding of our product capabilities
  3. Lead the process to link benefits and internal ROI to andros capabilities by creating analyses of tangible process improvements for our customers. 
  4. Lead the development and delivery of technical presentations and product demonstrations that highlight andros unique capabilities.
    • Responsible for the qualitative and quantitative review and sign-off of presentations, ROI, workflow analysis as well as proposals
    • Lead product demonstrations and definition of new product requirements around a client’s business strategy and operational imperatives.
  5. Lead the implementation and onboarding of our enterprise level engagements or clients that have scooped work that requires development of features to support. 
    • Lead client kickoff meetings and facilitate ongoing requirements gathering and present stakeholder status updates on as needed basis. 
    • Finalize and document requirements in a business requirement document.
    • Work with Product and Operations to develop an implementation project plan.
    • Track and communicate progress both internally and externally. 
    • Manage risks and mitigation plans with internal and external stakeholders.
Role-Specific Competencies Required:
  1. Detail-oriented: Pay close attention and notice minor details. Able to give a task their undivided attention and catch mistakes, errors, or changes before they snowball into a bigger problem.
  2. Subject Matter Expertise: Deep understanding of the network development and credentialing process
  3. Communication: Able to effectively and concisely communicate to our external and internal stakeholders and translate complicated technical jargon into easy to understand language
  4. Executive Presence: An ability to project confidence and gravitas (substance) under pressure. In addition a person with executive presence can present effectively and has the ability to 'read the room', so that they can influence an audience
  5. Persistence — Demonstrates tenacity and willingness to overcome obstacles 
  6. Drive — has an inner fire that pushes him/her to go beyond personal goals and take pride in assisting clients and the company to reach their goals
  7. Teachable — open to mentoring, continuous learning, and constructive feedback to better one’s business and sales acumen
  8. Strategic — able to create an account-based strategy that clearly identifies the desired business outcomes of the account and how our offerings achieve those outcomes
Desired Attributes:
  • 3-5 years Health Plan experience a plus
  • Network Development Experience a plus 
  • Project Management experience a plus
  • Track record of strategic problem solving 
  • Healthcare experience a plus
  • SaaS experience is a plus.
  • Candidate's experience could include sales, technical, or project management experience but any of those experiences within a health plan would be especially helpful

#oneteam 

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Where we are

We are now a remote-first company! We have offices located in NYC and Maryland, but employees are all around the US.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
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What are andros Perks + Benefits

andros Benefits Overview

We have a variety of fun benefits in perks that include unlimited PTO, 95% healthcare coverage, flexible working hours, enticing equity options, 401k matching, wellness reimbursement & discounted gym memberships, a 16 week parental leave policy, and a $1,500 annual stipend per employee allocated for professional development.

Culture
Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Friends outside of work
Eat lunch together
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have regularly scheduled trainings around appropriate interview techniques that makes sure we are taking a non-bias and structured approach throughout our hiring processes.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have established multiple employee resource groups at andros with the intent to add more so every employee feels included and has a safe space to share ideas, concerns or inspirations.
Hiring Practices that Promote Diversity
andros is passionate about promoting diversity at all levels. We want to make sure all voices are heard! We are intentional about creating equitable processes and strive to continuously improve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
We offer an equity option to every new full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
andros provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Happy Hours
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Home Office Stipend for Remote Employees
Along with a fun L&D budget for each employee, we also have a $200 stipend for extra home office equipment.
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of andros

How does your team reward individual success?

We reward individual success by promoting recognition as a core component of our company culture; we make time to appreciate wins at an individual and team level while also developing new opportunities for top performers.

Samantha Celli

Sr. HR Business Partner

What does your typical day look like?

A typical day at andros I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!

Jonah

Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.

Jenny

Provider Network-Recruiter Manager

How do you empower your team to be more creative?

In September we launched andros from CredSimple and Glenridge. Throughout I provided strategic direction and timing while allowing our marketing team creative latitude regarding our images, copy, colors, marks, product naming, PR, and more. The result of this openness and collaboration is a happy team and a powerful and unique new brand!

Eric

Chief Commercial Officer

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. andros provides different ways to manage stress by engaging employees in quarterly health competitions.

Vani

Software Developer

Jobs at andros
10

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Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Sales
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Software Engineering Manager

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The Account Executive position is primarily responsible for selling andros SaaS technology and services to health plans, delegated provider organizations, and those organizations requiring the building, running, and optimization of provider networks. The Account Executive is responsible to meet, at minimum, the assigned quota for the individual role and support the full sales team quota. This individual should be flexible, inquisitive, and consistently learning new healthcare products and services. The Account Executive should be collaborative, build trusted relationships internally and externally, and work comfortably in a dynamic, fast-growth environment.

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Sales Development Representative

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VP of Talent and Culture

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Job Mission: The two pillars of long term success at andros are the business and the people. The mission of the VP of People, Talent, and Culture is to be a partner to the CEO and leadership team in supporting our people and teams. That means you will ensure that our Human Resources compliance is on point, our talent acquisition strategy and execution is aligned to business objectives, and our people and teams are thriving in Culture where