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Client Solutions Manager

| Greater NYC Area

ABOUT US

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

We are the first and only enterprise customer data platform with a fully-integrated marketing cloud. Moving beyond the limitations of both categories, Simon’s platform empowers businesses to leverage enterprise-scale big data and machine learning to power customer communications in any channel. Simon’s unique approach allows brands to develop incredible personalization capabilities without needing to build and maintain massive bespoke data infrastructure.

Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that cultivates these core values we would love to hear from you.

THE ROLE

The Client Solutions Manager (CSM) role is all about making sure our clients - high growth venture-backed companies and leading enterprise brands - get as much value out of our platform and services as possible. CSMs are responsible for developing deep, trusted-advisor relationships as they work with clients across every phase of the client lifecycle from integration and onboarding, to campaign ideation, launch, and iteration, to partnership review and contract renewal.

CSMs deliver value to clients by leading strategic engagements, driving the deployment of technical solutions, and pushing process improvements. In doing so, CSMs help clients to deploy marketing campaigns that drive millions of dollars in incremental revenue for our clients.

This role is for you if you are someone who is passionate about digital marketing and client service, are technically savvy, and entrepreneurial. You have a strong desire to learn what it takes to build an enterprise SaaS business, and are willing to relocate to London.

ACTIVITIES

  • Develop deep, trusted-advisor relationships with senior client stakeholders and decision makers
  • Act as a thought partner to clients on innovative use cases for Simon’s platform, including campaign ideation and experimentation
  • Advise clients on marketing tactics and strategy
  • Project manage client onboardings and integrations
  • Build detailed account service plans
  • Lead quarterly business reviews senior client stakeholders
  • Lead bi-weekly sprint meetings with clients
  • Lead the client renewal conversations
  • Identify opportunities for client upsell and cross-sell
  • Coordinate internal resources to deliver on complex client solutions
  • Facilitate cross-client best practice sharing
  • Manage and mentor client solutions analysts in your account pod
  • Resolve client service requests that are escalated by CSAs
  • Contribute to the creation and documentation of processes, frameworks, and documentation

QUALIFICATIONS

  • 3-6 years of professional experience
  • Bachelor's degree from a top-tier college
  • Strong client service experience (either account management or consulting)
  • Background and interest in digital marketing and technology
  • Excellent verbal and written communication skills
  • High emotional intelligence 
  • Strong business aptitude
  • Proficiency working with data in SQL
  • Experience with email marketing, push or SMS software
  • Familiarity with technologies like APIs, HTML, CSS, and Javascript
  • Strong individual organizational skills
  • Ability to thrive in an unstructured and fast-paced environment
  • Thoughtful, curious and a problem solver
  • Personable, collaborative, and a sense of humor

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases

Location

Simon Data is located in a great area. Conveniently located by the subway and plenty of bars and restaurants nearby.

An Insider's view of Simon Data

What’s the vibe like in the office?

It’s an exciting time to be at Simon - we’re expanding rapidly and there’s a lot of opportunity for personal growth. I love that everyone here, from junior folks to the executive team, is super hands-on. We work hard and we’re scrappy, but we know how to have fun - my favorite Simon tradition is going to karaoke during our quarterly offsites.

Ambre

Senior Business Development Representative

How do you collaborate with other teams in the company?

Collaboration with other teams is fundamental to my role at Simon. I work closely with our engineering and product team to build and maintain our product per my clients needs. This close collaboration across the organization has provided an excellent learning experience and continues to be one of the most rewarding aspects of my time at Simon.

Prashanth

Customer Success Manager

How does the company support your career growth?

I’ve loved the experience of joining together with my peers to address an exciting opportunity through cross-organizational projects. Personally, it’s provided me the opportunity to better understand the role and responsibilities of different teams and expand my skillset.

Muthu

Account Executive

What makes someone successful on your team?

On the engineering team, and at Simon in general, we really value individuals speaking up about what they think is best for our product and our company. Regardless of management or team structure, the best ideas at Simon come from people at every level contributing to our overall success.

Jessica

Data Engineer

What are Simon Data Perks + Benefits

Simon Data Benefits Overview

Awesome coworkers. Great healthcare benefits. Unlimited and untracked PTO. Offer bonus/incentive programs. Referral bonuses. Flexible work environment. Dog friendly office. Formal career development training and job advancement programs. Also, beer on tap? Cheers to that!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
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