Client Success Analyst at Landis

| Greater NYC Area | Remote
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Landis is a real estate tech startup on a mission to make homeownership attainable for millions of Americans across the country.

We are growing rapidly and looking for a dedicated and personable Client Success Analyst to join our team and help our clients achieve their dreams of homeownership. The role will primarily entail being the face of Landis, handling inbound requests and building our team community. In this role you will be working extensively with our Client Success, Marketing, and Business Development teams. 

Responsibilities include:

  • Providing excellent customer service across multiple channels including email and phone support 
  • Understanding and articulating the Landis value proposition to clients, agents, and interested parties
  • Screening incoming candidate applications and gathering information and further documentation
  • Working with our Client Success and Business Development teams to optimize processes 
  • Thoroughly documenting client activity in our CRM

This is a dynamic role that will partner with other teams on projects such as:

  • Collaborating with Marketing and Business Development to create content for social media and ads
  • Organizing engaging activities alongside our People and Culture team
  • Executive support as needed

Culture Fit:

  • Passionate about our mission to enable homeownership in America
  • Self-starter with the discipline, dedication and motivation to work hard in a start-up environment
  • Ability to thrive in a fast paced environment
  • Pride in quality, precision and productivity
  • Excited to work closely with your co-workers!

Experience and Education:

  • 1+ years of prior experience in a similar role 
  • College degree preferred
  • Extremely detail-oriented and comfortable multi-tasking
  • Fluent in English and very comfortable speaking to customers on the phone, by text and by email
  • Outstanding communication and teamwork skills
  • Good organizational skills, tech-savvy
  • Experience in a sales or customer service role preferred
  • Spanish speaking would be a plus

Please note: This is a full-time position that will be remote initially (due to COVID-19) and based in New York once safe to re-open the office (no earlier than Fall)

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • TypeScriptLanguages
    • PythonLanguages
    • GraphQLLibraries
    • ApolloLibraries
    • VueFrameworks
    • KoaFrameworks
    • PostgreSQLDatabases
    • Google Tag ManagerAnalytics
    • Affinity DesignerDesign
    • PhotoshopDesign
    • LinearManagement
    • SliteManagement
    • LandisCRMCRM
    • HubSpotCRM
    • GSuiteEmail
    • customer.ioEmail


We're currently remote until it's safe to be back in our Flatiron/Chelsea office!

What are Landis Perks + Benefits

Landis Benefits Overview

Being part of a small and caring team that's growing fast is exciting, especially when the company covers insurance, dental and vision and has a flexible vacation policy.

Volunteer in local community
We're active members of Tech Gives Back; we take the day off to participate in volunteer events in NYC.
Partners with Nonprofits
We partner with several housing NGOs to enable access to homeownership.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers 99% of expenses.
Health Insurance Benefits
Landis's health insurance policy covers 99% of out of expenses.
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Landis offers stock options with a 4-year vesting period.
Employee Stock Purchase Plan
We love that every team member owns a portion of the company!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Shuffle Board.
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program, Career mentoring, Leadership mentoring.
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