Client Success Associate

| Greater NYC Area
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The Client Success Associate will help manage day-to-day client communications, execute client programs, report results and coordinate communication between internal Suzy teams for Suzy sampling programs. They will help grow the client relationship and play a pivotal role in retaining, renewing, and growing accounts. They will be an expert on the Suzy product and ensure clients get the most out of the platform.

Responsibilities

  • Guide clients in executing sampling activations through the Suzy platform
  • Oversee day-to-day client relationships with a roster of top brands

  • Develop and share ongoing updates to each client via calls, recaps, and written updates
  • Analyze program data to generate and share key insights, report output results, and develop recommendations for future programs
  • Identify and lead discovery on new up-sell & cross-sell opportunities
  • Partner with the business development team on an as-needed basis to onboard, renew, and up-sell clients

Requirements

  • Strong verbal communication, writing, and presentation skills
  • Knowledge of/interest in brand marketing, consumer insights, digital and social media

  • Exceptional organizational skills and attention to detail

  • An entrepreneurial mindset and/or attitude

  • Ability to work independently as well as part of a team
  • Desire to learn the inner workings of a start-up, grow and evolve with it

  • Problem-solving, hustle, humility, a positive attitude, and a sense of humor are a must!

Education/Experience

  • 1-2 years of related work experience, ideally working with clients or brands in an agency, media company, research company, or startup

  • College Degree from a reputable university in business, marketing, communications or related field

About SuzyAt Suzy (formerly Crowdtap), every team member spends every day moving the business forward together, from engineering to business development. We love what we do, and we like each other a lot. Every Suzy team member has an entrepreneurial attitude, a love for problem solving, collaborating, and lots of hustle. We are humble, positive, hilarious and have a genuine love for getting things done! Not to mention our perks (snacks, dog-friendly office, insane parties). We are incredibly proud of our award winning culture. NBA star Kevin Durant backs marketing tech startup SuzyA former ad agency CEO has built what he calls the Siri for marketerCrain’s NY Best Places to Work 2013, 2014 and 2015 BenefitsHigh growth, fast-paced work environmentFriendly, fun, and collaborative team-based work environmentFully stocked fridge, snacks and cold brewFun, creative, open work space Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

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Location

Suzy is located in NoHo/SoHo area. The best area for restaurants, shopping, and unique shops off of Broadway. The coolest area in NY, in our opinion.

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