Client Success Manager (Account Manager)

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About Foursquare:

Since our inception in 2009, Foursquare has been a leading force in changing how location information enriches our real-world and digital lives. As a location intelligence company, Foursquare is comprised of two well-known consumer apps, Foursquare and Swarm, as well as thriving media and enterprise products. Our B2B offerings include Places (for developers), Pinpoint and Attribution (for marketers), and Foursquare Analytics (for analysts, based on the world's largest foot traffic panel). With more than 200 people across our offices in New York, San Francisco, and in sales offices around the globe, we’re dedicated to our trailblazing mission—enriching consumer experiences and informing business decisions with location intelligence. In many ways, the company is now a Machine Learning and Data Science company at its core.

About This Position:

As a Client Success Manager you will oversee revenue-generating accounts by delivering excellent customer service. You will have the unique opportunity to pioneer and contribute to our monetization efforts by managing, retaining, and upselling key clients with data driven optimizations and insights. By partnering with sales, research, operations, and engineering you will act as a liaison for all all post-sales related activities for Foursquare's National Sales team.

This position will be based in New York, NY. 

Responsibilities:

  • Oversee execution of managed service digital advertising campaigns and manage day-to-day activities for clients
  • Build, maintain and grow advertising client relationships by providing data driven optimization solutions to enhance performance based on campaign objectives and business goals
  • Develop and present post-campaign reports including performance highlights, foot traffic analysis, and unique consumer insights to help brands better understand their audiences
  • Work cross functionally with research, product, marketing, operations, finance, engineering, design, and strategy teams to ensure success for clients, while providing customer feedback to grow Foursquare's ad platform

Qualifications:

  • 3-5 years experience managing digital marketing programs and servicing ad clients within a technology platform, media company, or ad agency
  • Excellent communication, presentation, prioritization, and organizational skills
  • Self-motivated and able to work in a fast paced, collaborative environment
  • Experience and passion for captivating data and insights through storytelling for brands
  • Creative thinker comfortable with implementing out of the box solutions and leveraging past experiences to create new solutions
  • Familiarity with tactical advertising terminology and metrics including tagging, ad servers, and viewability
  • Willingness to travel domestically (if needed) up to 10% of the time

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

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Location

Our office is located in Flatiron, a central neighborhood in Manhattan with numerous trendy restaurants, shops, and workout studios!

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