Client Success Manager, Life Sciences (Remote)

| Greater NYC Area | Remote
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Truveris is a leading digital health company focused on delivering truth and clarity in pharmacy. Truveris’ proprietary technology, coupled with deep pharmacy expertise, helps to build a more efficient market that maximizes choice, accessibility and prescription drug affordability. Our solutions provide the insight and knowledge to help people lead healthier and more productive lives. For more information on our solutions, visit www.truveris.com. 

This position is not eligible to be performed remotely from Colorado.

POSITION SUMMARY
The Client Success Manager (CSM) will be responsible for ensuring that Truveris is meeting and exceeding each customer’s expectations throughout their lifecycle with Truveris. The CSM will own the day-to-day operation of client programs, identifying key success metrics and driving a standardized client engagement process. To do this effectively, the CSM will function as an internal expert for program operations, confirming feasibility of proposed solutions and working cross-functionally to implement these solutions. The CSM will keep track of a client’s interaction with Truveris, identify areas for program improvement and work with the Sales Director and Client Experience Manager to make recommendations. This position will report to the Senior Client Success Manager.

This position is 100% remote.

#LI-Remote #BI-Remote 

RESPONSIBILITIES

  • Act as the voice of the client within Truveris
  • Collaborate with clients and client experience manager to identify the best solutions to meet client needs, and build realistic timelines for achieving client goals
  • Collect client requirements, complete internal and external documents (e.g., standard tickets, MLR submissions), and ensure a high-level of accuracy across deliverables
  • Ensure consistent, superior customer service through rapid and accurate responses to client requests and inquiries
  • Act as a subject matter expert on Truveris operational processes and feasibility of solution implementation
  • Work with operations associates, analysts and partners to ensure programs are being implemented to a high standard
  • Manage and oversee the implementation of program changes and modifications throughout the lifecycle of a program in partnership with Product Management, Operations, and Engineering
  • Track and manage invoicing for clients in partnership with Finance
  • Support the Client Experience Manager from Kickoff Planning/onboarding for new clients
  • Partner with Sales and Client Experience manager to prepare account plans and identify key opportunities for growth within existing accounts
  • Document processes and workflows

QUALIFICATIONS

  • Bachelor's degree and 2-5 years of experience in a Customer Success/Account Management role [servicing enterprise accounts]. Working at a patient hub and working directly with patients is a plus. 
  • A high sense of urgency for customer responsiveness paired with curiosity to learn our products
  • Strong project management skills with the ability to manage multiple projects simultaneously
  • Intermediate Excel, Word, and PowerPoint skills. Experience with SQL is a plus
  • Experience working with Adobe Suite is a plus
  • Strong work ethic as well as meticulous with a positive attitude 
  • Personable and strives to achieve long term relationships with clients
  • Ability to readily adapt to a fast changing environment
  • Experience at a start-up or growth stage company and/or in healthcare a plus

Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please review our CCPA/CPRA policies here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • SparkFrameworks
    • FastAPIFrameworks
    • GraphQLFrameworks
    • SQLAlchemyFrameworks
    • AlembicFrameworks
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Kubernetes (EKS)Databases
    • DockerDatabases
    • TerraformDatabases
    • JenkinsDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • New RelicAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • AcrobatDesign
    • ConfluenceManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

An Art Deco landmark, 2 Park Ave is conveniently located in the heart of Midtown Manhattan near trains, delicious lunch options, & karaoke!

An Insider's view of Truveris

How does the company support your career growth?

Truveris has fostered tremendous career growth during my time with the company. My managers have been proactive in identifying future opportunities to lead and gain new skill sets. I’ve always appreciated the transparency in what steps would be upcoming and what it takes to get there.

Jonathan

Director of Client Experiene

What is your vision for the company?

To choreograph a better system of access and affordability for patients.

Joanne

SVP, Life Sciences

How has your career grown since starting at the company?

My career has grown tremendously in my 2.5 years with Truveris, largely due to Truveris’ commitment to their employee’s career progression. Growth is very clearly prioritized throughout all levels of the organization, and managers are always providing us with new challenges and opportunities to grow and take on new responsibilities.

Ben

Sales Executive

What are Truveris Perks + Benefits

Truveris Benefits Overview

Truveris is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week.

Culture
Volunteer in local community
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Truveris offers multiple Flexible Spending Account (FSA) options for employees to cover out-of-pocket medical, commuter and dependent-care expenses with pre-tax contributions.
Disability Insurance
Truveris offers Voluntary Term Life & AD&D, Voluntary Short-Term and Long-Term Disability coverage, Critical Illness coverage and Accident coverage at the employee's expense through Guardian.
Dental Benefits
Truveris offers dental coverage through Guardian.
Vision Benefits
Truveris offers vision coverage through Guardian.
Health Insurance Benefits
Truveris offers 3 health insurance plans through Cigna; including, a $0-premium, HSA-eligible plan at no out-of-pocket cost to the employee.
Life Insurance
Truveris provides each eligible employee with Basic Term Life coverage at no cost to employees.
Wellness Programs
WORKLIFEMATTERS provides guidance for personal issues that you might be facing and information about other concerns that affect your life, whether it’s a life event or on a day-to-day basis.
Mental Health Benefits
Truveris’ mental health and wellness partner, Happify helps employees overcome stress, worry and life’s challenges with science-based activities and games.
Retirement & Stock Options Benefits
401(K) Matching
Truveris offers a 401(k) savings plan with a 3% company match through Fidelity that will help you save for retirement.
Company Equity
All full time employees of Truveris are eligible to be granted with stock options over a 4-year vesting period.
Performance Bonus
Truveris employees are rewarded with generous, annual cash bonuses.
Child Care & Parental Leave Benefits
Generous Parental Leave
Truveris offers primary caregivers twelve (12) weeks of paid leave at their full salary.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Truveris closes the office in observance of 16 holidays throughout the year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Fitness Subsidies
As a wellness initiative for our employees, Truveris offers a corporate discount for ClassPass membership!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
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