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Client Success Manager - Market Research

| Greater NYC Area
As a Manager on Suzy’s Client Success team, you will be responsible for partnering with the team to help execute projects end-to-end across a roster of large brand accounts. From programming and moderating surveys onto the platform to downloading and analyzing data, to synthesizing findings into actionable client recommendations. The Client Success Manager will work hand in hand with the broader Client Success team to ensure we are delivering long-term value to our clients.

Responsibilities

  • Oversee day-to-day client relationships with a roster of top brands

  • Become an expert in the client’s business and industry
  • Provide strategic recommendations to support clients' business needs
  • Field unique & custom brand/research projects to answer clients’ critical business questions.
  • Compile and analyze data & create PPT charts/presentations to summarize key findings and learnings from clients’ projects
  • Deliver client training on platform functionality
  • Execute work in a timely, efficient manner
  • Responsible for renewing clients prior to the end of their license
  • Other duties as assigned

Requirements

  • Fundamental understanding of brand strategy and consumer insights
  • Exceptional analytical skills, paired with an ability to distill critical insights from data and explain findings to clients in a simple, actionable manner
  • Exceptional organizational skills and strong attention to detail is a must
  • Strong verbal communication skills and experience with client presentations and meetings
  • An entrepreneurial mindset and/or attitude

  • Ability to work independently as well as part of a team
  • Problem-solving, lots of hustle, humility, a positive attitude and a sense of humor are a must

Education

  • 3-5+ years of related work experience
  • College degree from a reputable university/college

About SuzyAt Suzy (formerly Crowdtap), every team member spends every day moving the business forward together, from engineering to business development. We love what we do, and we like each other a lot. Every Suzy team member has an entrepreneurial attitude, a love for problem solving, collaborating, and lots of hustle. We are humble, positive, hilarious and have a genuine love for getting things done! Not to mention our perks (snacks, dog-friendly office, insane parties). We are incredibly proud of our award winning culture. NBA star Kevin Durant backs marketing tech startup SuzyA former ad agency CEO has built what he calls the Siri for marketerCrain’s NY Best Places to Work 2013, 2014 and 2015 BenefitsHigh growth, fast-paced work environmentFriendly, fun, and collaborative team-based work environmentFully stocked fridge, snacks and cold brewFun, creative, open work space Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

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Location

Suzy is located in NoHo/SoHo area. The best area for restaurants, shopping, and unique shops off of Broadway. The coolest area in NY, in our opinion.
625 Broadway, New York, NY 10012