Client Success Manager, Network Development at andros

| Greater NYC Area
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ABOUT THE JOB

The role

The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager, Network Development is to provide tactical leadership and execution of projects for our Network Development clients. You will be responsible for owning the status of every project within your book of business from initiation to transition, while maintaining a high level of continuous communication, both interdepartmentally and with the client. Additionally, you’ll be responsible for building high quality business relationships with your clients that are built on trust, accountability, and competence with our end users and their managers.


The outcomes we’re looking for:

  • Lead the planning and implementation of project(s)
    • Create and manage project scope, timelines, expectations, and deliverables
    • Collaborate with network development recruiter leads, provide coaching and guidance during the project
    • Monitor and report project progress and recruiter productivity
    • Understand and educate clients about Medicare and Medicaid adequacy standards to support project outcomes
  • Proactive and action-oriented management of your book of business
    • Identify and understand your clients’ business objectives, SLAs and what’s important to them
    • Communicate project updates and changes to all departments involved with the project (Recruiters, Product/IT, Network Analytics, Operations, Finance, Human Resources)
  • Ensure successful delivery of projects to all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
    • Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
    • 75% of your portfolio are referenceable clients
    • High client satisfaction scores as measured by NPS
    • Client projects are completed on time and within budget
    • Client work is recurring year over year
    • Ability to upsell/cross sell to expand current client revenue
  • Contribute to the Company’s development and growth
    • Advocate for our client’s needs internally to sales, product, and operations
    • Take ownership for 1-2 strategic priorities each quarter and deliver results
    • Identify needs or gaps in the ongoing education of service delivery, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

ABOUT YOU

Competencies Required

  • Communication:
    • Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
    • Communicates message with the appropriate level of detail and information based on the audience
    • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
    • Responds quickly and respectfully to all client communications and internal messages
    • Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
  • Eagerness to Learn:
    • Learns quickly and applies learnings to their job immediately
    • Identifies opportunities for professional development and gets after it
  • Trusted Partner:
    • Proactively seeks opportunities to demonstrate value to our clients
  • Proactivity:
    • Understand client’s needs well enough to anticipate their requests and be prepared in advance
    • Seeks support from Management when needed
  • Resourceful:  manages the workload and productivity of network development recruiters engaged on the project daily

 Requirements and Qualifications

  • 3+ years experience directly managing network development projects 
  • 2+ years in project management 
  • Previous experience in a startup environment is a plus
  • Engaging presentation skills for regular client meetings, virtually and in-person
  • Team player with a passion for making an impact
  • Willingness to learn and grow client facing skills
  • Ability to travel 10% of time for client visits
  • Bachelor’s Degree

ABOUT US

CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.

We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

We are looking for an experienced Client Success Manager to join our Network Development team. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are located in the Flatiron, which is widely recognized as the center of Silicon Alley, NY's technology hub.

An Insider's view of andros

How does your team reward individual success?

The Bonusly app provides an easy method of recognizing and celebrating the contributions of team members, and being able to incorporate it into Slack provides additional visibility. We are also able to redeem bonusly points for giftcards each quarter!

Steven

Network Analyst

What does your typical day look like?

A typical day at andros I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!

Jonah

Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.

Jenny

Provider Network-Recruiter Manager

How do you empower your team to be more creative?

In September we launched andros from CredSimple and Glenridge. Throughout I provided strategic direction and timing while allowing our marketing team creative latitude regarding our images, copy, colors, marks, product naming, PR, and more. The result of this openness and collaboration is a happy team and a powerful and unique new brand!

Eric

Chief Commercial Officer

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. andros provides different ways to manage stress by engaging employees in quarterly health competitions.

Vani

Software Developer

What are andros Perks + Benefits

andros Benefits Overview

$1,500 per year budget for professional development
401(k) with employer matching
Equity
Wellness reimbursement
Unlimited PTO

Culture
Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily stand up
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have regularly scheduled trainings around appropriate interview techniques that makes sure we are taking a non-bias and structured approach throughout our hiring processes.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have established multiple employee resource groups at andros with the intent to add more so every employee feels included and has a safe space to share ideas, concerns or inspirations.
Hiring Practices that Promote Diversity
andros is passionate about promoting diversity at all levels. We have diverse & inclusive hiring strategy and are continuously looking for new ways to better for our DE&I efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
We offer an equity option to every new full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
andros provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Stocked Kitchen
CredSimple has a well stocked kitchen providing breakfast options, snacks and beverages
Some Meals Provided
We provide free lunch on Wednesdays.
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Home Office Stipend for Remote Employees
Along with a fun L&D budget for each employee, we also have a $200 stipend for extra home office equipment.
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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