ABOUT THE JOB

The role

The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Client Success Manager, Network Development is to provide tactical leadership and execution of projects for our Network Development clients. You will be responsible for owning the status of every project within your book of business from initiation to transition, while maintaining a high level of continuous communication, both interdepartmentally and with the client. Additionally, you’ll be responsible for building high quality business relationships with your clients that are built on trust, accountability, and competence with our end users and their managers.

The outcomes we’re looking for:

• Lead the planning and implementation of project(s)
• Create and manage project scope, timelines, expectations, and deliverables
• Collaborate with network development recruiter leads, provide coaching and guidance during the project
• Monitor and report project progress and recruiter productivity
• Understand and educate clients about Medicare and Medicaid adequacy standards to support project outcomes
• Proactive and action-oriented management of your book of business
• Identify and understand your clients’ business objectives, SLAs and what’s important to them
• Communicate project updates and changes to all departments involved with the project (Recruiters, Product/IT, Network Analytics, Operations, Finance, Human Resources)
• Ensure successful delivery of projects to all clients in your portfolio through strategic management tactics and by focusing on meeting the following metrics:
• Higher than 75% of your portfolio has a positive health status (green) and have a clear strategy to move any yellow/red clients to green
• 75% of your portfolio are referenceable clients
• High client satisfaction scores as measured by NPS
• Client projects are completed on time and within budget
• Client work is recurring year over year
• Ability to upsell/cross sell to expand current client revenue
• Contribute to the Company’s development and growth
• Advocate for our client’s needs internally to sales, product, and operations
• Take ownership for 1-2 strategic priorities each quarter and deliver results
• Identify needs or gaps in the ongoing education of service delivery, operational processes and industry/compliance knowledge to allow for continued development in internal and external training resources

ABOUT YOU

Competencies Required

• Communication:
• Gets the point across in clear and simple terms. Can translate complex functional or technical language into easily understood concepts
• Communicates message with the appropriate level of detail and information based on the audience
• Understands that clarity is measured at the recipient's ear, not the speaker’s mouth
• Responds quickly and respectfully to all client communications and internal messages
• Stays calm, respectful, and effective in the face of stressful situations and instills confidence in their team, their peers, and their clients
• Eagerness to Learn:
• Learns quickly and applies learnings to their job immediately
• Identifies opportunities for professional development and gets after it
• Trusted Partner:
• Proactively seeks opportunities to demonstrate value to our clients
• Proactivity:
• Understand client’s needs well enough to anticipate their requests and be prepared in advance
• Seeks support from Management when needed
• Resourceful:  manages the workload and productivity of network development recruiters engaged on the project daily

 Requirements and Qualifications

• 3+ years experience directly managing network development projects 
• 2+ years in project management 
• Previous experience in a startup environment is a plus
• Engaging presentation skills for regular client meetings, virtually and in-person
• Team player with a passion for making an impact
• Willingness to learn and grow client facing skills
• Ability to travel 10% of time for client visits
• Bachelor’s Degree

ABOUT US

CredSimple is building a healthcare technology company that serves the $10B niche of provider network management. We’re looking to grow our team with world-class talent who are not only motivated to carry out their specific roles but also help us build an organization that continues to be a great place to work as we scale.

We sell to clients that span the healthcare spectrum from tech-savvy healthcare startups to 100-year-old, Fortune 500 health insurance companies. We’re solving very real and challenging problems in the healthcare industry.

We are looking for an experienced Client Success Manager to join our Network Development team. You’ll join a talented and passionate team who enjoys working with our clients, solving tough problems, and improving the healthcare industry.