Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you!

What You'll Be Doing

• Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships.
• Operating as the lead point of contact for all matters specific to your accounts.
• Working to acquire additional revenue streams from assigned clients through a consultative solution-selling methods.
• Negotiate/close contracts and SOWs for your accounts by partnering with various internal teams.
• Collaborating for timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis.
• Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns.
• Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction.
• Preparing and delivering account reports including SLA reports.
• Assisting with challenging client requests and issue escalations as needed.

Requirements

• 5-7 years of work experience as an Account or Client Success Manager
• 3-5 years of health insurance experience required
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including Executive and C-level
• Proven ability to juggle multiple client accounts at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Experience with a health insurance carrier or organization supporting Health Insurance required
• Experience at a software product company or managing Health Insurance IT engagements a major plus
• Self-starter, positive and excited to work with a team of excellent engineers and technical staff
• Very strong verbal and written communication and collaboration skills
• BA/BS degree in Business Administration, Sales, or relevant field preferred

Benefits

• Competitive salary
• Excellent health, dental and vision benefits
• Generous vacation and leave policies
• Flexible working hours
• Maternity and paternity leave
• Advanced certification and training opportunities
• All Hand Meeting every month hosted by the leadership team

Zipari is committed to a diverse workplace and equal opportunity. We understand that the products we build and the work that we do is better and greater when it is inclusive of varied experiences, skills, and perspectives. We encourage everyone whose experience is close to what we are looking for to apply and allow our team to get to know you.