Client Success Manager

| Greater NYC Area
Zipari is a technology start-up company based in DUMBO, Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by data analytics. We encourage all candidates to apply if shaping the future of a growing company, investing in our culture, and solving complex challenges interests you. The Zipari team members have strong work ethics, believe in what Zipari is building, and are committed to achieving company goals. Our team has foodies, talented musicians, artists, and a mix of other unique elements that make us one: The Zipari team!

What You'll Be Doing

  • Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships.
  • Operating as the lead point of contact for all matters specific to your accounts.
  • Working to acquire additional revenue streams from assigned clients.
  • Working with sales to negotiate/close contracts and SOWs.
  • Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis.
  • Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns.
  • Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction.
  • Preparing and delivering account reports including SLA reports.
  • Assisting with challenging client requests and issue escalations as needed.

Requirements

  • 5-7 years of work experience as an Account or Client Success Manager
  • 3-5 years of health insurance experience required
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including Executive and C-level
  • Proven ability to juggle multiple client accounts at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation, and presentation abilities
  • Experience with a health insurance carrier or organization supporting Health Insurance required
  • Experience at a software product company or managing Health Insurance IT engagements a major plus
  • Self-starter, positive and excited to work with a team of excellent engineers and technical staff
  • Very strong verbal and written communication and collaboration skills
  • Experience with a health insurance carrier or organization supporting Health Insurance preferred
  • BA/BS degree in Business Administration, Sales, or relevant field preferred

Benefits

  • Competitive salary
  • Equity
  • Excellent health, dental and vision benefits
  • Generous vacation and leave policies
  • Flexible working hours
  • Support for remote work during COVID-19
  • Unlimited monthly MetroCard
  • Maternity and paternity leave
  • Advanced certification and training opportunities
  • Roundout - weekly get-togethers hosted by our Founder/CEO
  • Casual dress

Zipari is committed to a diverse workplace and equal opportunity. We understand that the products we build and the work that we do is better and greater when it is inclusive of varied experiences, skills, and perspectives. We encourage everyone whose experience is close to what we are looking for to apply and allow our team to get to know you.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • LightningLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • HarvestManagement
    • ForecastManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail

Location

Zipari is located in the historic Dumbo neighborhood. Outlined by the beautiful Brooklyn Bridge Park, enjoy lunch outside or under the Brooklyn bridge

What are Zipari Perks + Benefits

Zipari Benefits Overview

- Competitive salary
- Equity
- Excellent health, dental and vision benefits
- Generous vacation and leave policies
- Flexible working hours
- Support for remote work during COVID-19
- Unlimited monthly MetroCard
- Maternity and paternity leave
- Advanced certification and training opportunities
- Roundout - weekly get-togethers hosted by our Founder/CEO
- Casual dress

Culture
Partners with Nonprofits
Zipari has partnered with Tech Kids Unlimited and the Red Hook Initiative.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Zipari employees can bring their pets occasionally during events such as happy hours or office parties.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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