Join CompStak as a Client Success Manager! 

We are looking for a passionate, results-oriented individual to join our team as a Client Success Manager. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients and our Client Success team sits at the heart of this mission. As a CSM, you will cultivate exceptional experiences and sustained value for CompStak customers by acting as their trusted advisor and advocate from point of sale through renewal. Be a vital part of our continued success! 

Primary Responsibilities & Day-to-Day: 

• Proactively manage a roster of assigned CompStak customers to deliver consistent value across the entire customer lifecycle
• Manage the onboarding of new customers; gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio
• Coordinate and deliver basic and advanced training, while advising customers on best practices 
• Resolve customer issues, alone and through collaboration with other CompStak teams; approach all situations with curiosity and creativity
• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
• Perform data-driven reviews and analysis on customer usage and needs to prioritize opportunity and risk; consistently renew and expand customer contracts, meeting and exceeding personal and team goals
• Drive customer advocacy in the form of references, referrals, and case studies
• Actively participate in the evolution of CompStak; insist on excellence in our own Client Success initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Go the extra mile to ensure our customers are successful!

Must-Have Skills & Experience: 

• 3+ years’ experience in Account Management or SaaS Customer Success roles
• A verifiable track record of customer retention and growth through passionate customer service
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Familiarity with the commercial real estate industry 
• Working knowledge of Salesforce.com
• Undergraduate degree (BA/BS)

How You'll Be Paid: 

Highly competitive salary + commission 

Medical, dental, flex spending, commuter benefits 

Gym discounts & Citibike membership 

401(k) plan 

Working at CompStak: 

Voted one of Crain's New York Best Places to Work three years in a row, CompStak employs some of the smartest, driven and friendliest people you will ever meet. With the backing of world-leading investors, including Canaan Partners, Moody's Corporation, RealPage, DMGT, 500 Startups and Founder Collective, we thrive on interesting and innovative work. Just like you, our team is talented, easy going, and fun. At CompStak, you will trade bureaucracy for innovation and use your energy and talent to grow the next world leader in commercial real estate. Enjoy unlimited vacation, catered lunches and happy hours, an annual company retreat, and play with our office dogs! 

An Equal Opportunity Employer ----- M/F/D/V