Client Success Manager at Outcome Health

| Greater NYC Area
!Sorry, this job was removed at 3:22 p.m. (EST) on Thursday, September 12, 2019
About Outcome Health

We Are:
A healthcare innovation company

Our Strategy:
Reinventing in the point of care

Our Purpose: 
Facilitating a better personal Outcome

Whether it’s supporting the diagnosis of a family member or as patients ourselves, we all have
connections to healthcare. That’s why all of us at Outcome Health are committed to transforming the point of care experience, both for our loved ones and for ourselves.

We are looking for people to bring their diverse talent, perspectives and career experiences to help us create the future in point of care.

Join our expanding team and be part of creating #ABetterOutcome.

As a Client Success Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, track and measurement - to ensure successful implementation. You will partner with sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. 
Because this role sits at the critical intersection of what is sold, what is expected and what we deliver, all decisions and actions must be evaluated from the lens of the customer. The ideal candidate will be a high-performer with a customer-centric mindset, track record of flawless execution on client deliverables, a strong sense of urgency, relentless follow-through.
  • Project manage cross-functional work streams, serving as the primary point-of-contact for campaign execution and management. 
  • Take responsibility for ensuring timeliness and completion of all expected deliverables. 
  • Consult clients on product capabilities and campaign best practices. 
  • Facilitate a customer feedback loop to improve on boarding practices, build retention strategies and influence road-map priorities.
  • Partner with our internal creative agency and our clients to manage the creative development and MLR review process.

Career Experiences & Skills:
  • 2-5 years of experience in a client-facing role, working with cross-functionally in a campaign/project management capacity. 
  • Direct experience working with one or more of the following required: digital advertising/media agency, digital publisher or pharmaceutical company 
  • Proven ability to manage/prioritize multiple deliverables, responsibilities and projects in a fast-paced environment
  • Familiarity with working across various systems - Salesforce, JIRA, G Suite, etc.
  • Exposure to working with technical teams (product, development, engineering) a plus 
Travel may occasionally be required but will make up < 10% of overall employee time
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement
Outcome Health does not discriminate in employment opportunities or practices on the basis of age, race, gender, gender identity (including gender nonconformity and status as a transgender or transsexual individual), gender expression, color, religion, creed, national origin, ancestry, sex (including pregnancy), medical condition, physical or mental disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, citizenship, genetic information, past, current or prospective service in the uniformed services, and other characteristics protected under applicable state, federal, or local law. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM


156 5th Ave, New York, NY 10010

What are Outcome Health Perks + Benefits

Eat lunch together
Open door policy
Team owned deliverables
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
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