About the Opportunity

Stella Connect is an innovative, real-time customer feedback and quality management platform that has been designed specifically to drive engagement and performance of customer service teams. We partner with hundreds of the world’s leading brands, from disruptive startups like Warby Parker and Earnin, through to household names like Walmart and Williams-Sonoma, to help them provide exceptional customer service. With Stella Connect, companies get real-time visibility into the quality of their service teams and operations, and the tools they need to drive team member engagement and continuous performance improvements.

Stella Connect is seeking a customer-centric and data-driven Client Success Manager to join our team. You will be part of a fast-paced, passionate, and collaborative team tasked with growing and scaling Stella Connect. The Client Services team is responsible for onboarding, training, supporting, engaging, and renewing clients across the company’s products. This is an opportunity to create processes and efficiencies to effectively manage client relationships as Stella Connect continues to scale. 

Responsibilities

• Responsible for managing relationships with Stella Connect’s Select client base including leading brands and growing startups (ARR under 10K) 
• Become an expert in the automation tools our Client Success team uses and continually iterate on processes to make client management more efficient 
• Build workflows, processes, and automotions to facilitate growth in this segment. 
• Manage the client onboarding, development and renewal phases of the customer lifecycle
• Deliver insights to our client’s customer service and operations teams through insightful presentations and reports
• Collaborate with Stella Connect’s product, marketing and sales teams to ensure client success within your client segment
• Address day-to-day product and data-related questions from clients
• Proactively engage with clients to gather feedback and advocate customer needs/issues towards product enhancement

Qualifications

• 2+ years of relevant experience in a customer facing role
• Experience designing processes to support hundreds of clients
• Experience using Salesforce.com or similar CRM platform
• Experience using a Customer Success Platform (such as Gainsight or Totango) is preferred
• Experience in project management
• Customer focused attitude and motivated to help
• Self-starter and extremely detail-oriented

Compensation & Perks

Competitive cash comp, stock options; full (and might I add, excellent) health, dental and vision insurance benefits; gym stipend; 10 company holidays, including Juneteenth and Election Day, as well as an unlimited vacation policy. 

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At Stella, we love everybody! We celebrate our differences and believe that they add to our company’s inclusive culture, innovation, collaboration and overall success. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.