DailyPay is looking for a Client Success professional to join the growing Operations team. This team member will support the Manager of Client Success and the full team of support agents.

What You Will Do

• Liaise with our offsite support agents on a range of end user (employee) topics as the point of escalation
• Investigate individual employee use cases with the payments team
• Become a subject matter expert on each of DailyPay’s partnerships providing guidances to all support agents
• Capture end user (employee) insights to then work with our product team to improve the User Interface and User Experience
• Participate in ongoing and new agent training
• Assist with various other operational projects

What You Will Bring to the Role

• Has a BS/BA
• Has 1-3 years of experience in client service or operations
• An intuitive problem-solver that works wells under pressure and all types of personalitiesIs a quick learner
• Can interact and collaborate cross functionally

About DailyPay:

At DailyPay, our mission is to offer people their first steps toward financial security. DailyPay partners with companies to offer employees the ability to control when they get paid. Not only does this solution empower financial wellness, but for the company, DailyPay acts as a tool to recruit, retain, and engage their workforce.

This is an opportunity to join a Series B funded financial technology company that is making an incredible impact in the market. It is an exciting time to join our growing team, where we are always learning and expanding our skill sets at an accelerated pace. We are a high performing, collaborative and ambitious team that is excited to make a big impact (in business and in the community).

DailyPay is dedicated to providing the environment, resources, and culture to empower and accelerate our employees professional growth and development. We believe that we are only as good as our people, so we invest in every opportunity to empower our workforce to succeed.

Full List of Benefits

Great health vision, and dental care

DailyPay provides lunch every day

Our compensation is competitive

Support in professional and career development

Monthly happy hours and fun team and company outings

Unlimited books from Amazon

Unlimited PTO