Do you open doors for strangers or offer your seat on the subway to someone who needs it? If you love making other people's lives easier, we want you on our team.

As one of the fastest growing tech companies in NYC and the leader in revolutionizing how Americans move from one home to another, the Updater team gets pretty busy. Our user base is growing like crazy, and we need a few extra hands on deck to keep our users happy!

As our Client Support Coordinator, you’ll be on the frontline to provide technical support for our clients and internal team members. A typical day will include troubleshooting integration issues, responding to user inquiries via phone and email, assisting with various tasks to support our clients and proactively brainstorming approaches to improve our processes. Best yet, you’ll work alongside an extremely dedicated and motivated Client Success team and a very talented Engineering team.

We’re looking for an extremely organized, self-motivated, and hardworking individual who genuinely loves helping others. Our ideal candidate will have excellent phone and email communication, superior research skills, and will be able to juggle working on multiple projects simultaneously.

What you’ll be doing:

• Providing ongoing support for client integration and other technical issues that arise and proactively addresses them
• Escalating issues to our Engineering team that require additional technical expertise
• Resolving client issues via phone, email and other channels
• Providing clear and frequent updates to all parties on the progress of issues
• Handling various technical maintenance tasks to support our clients
• Creating internal and external documentation for specific technical areas such as integrations
• Working closely with the Client Success and Product/Engineering teams to track common issues and provide suggestions to optimize our current processes.
• Thinking on your feet to devise creative solutions to any and all problems that arise

What We Expect From You:

• You have at least 1-2 years of relevant support experience at a high-growth startup
• You’re passionate about customer service and making things right
• You are comfortable using a support ticketing system (Desk, Zendesk, Freshdesk)
• You excel at managing competing priorities and deadlines
• You’re extremely detail oriented and have excellent written and communication skills
• You have intermediate Excel knowledge
• You have some familiarity with SQL or you're excited to learn it
• You’ve moved at least once in your life and dream of a world where moving doesn’t suck

Compensation & Benefits:

We're looking for top-tier talent, and we offer compensation packages that include competitive base salary & stock options. Our comprehensive benefits programs include health care, dental, transportation subsidies, and Flexible Paid Time Off (PTO).

About Updater

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater was named a top 100 Crain's Best Places to Work in NYC twice and was ranked as the highest rated tech company on the list in 2016. In 2019, Updater was named as one of Built-In NYC’s Best Places to Work. For more information, please visit www.updater.com.

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.