Tap Into The Revolution: As a Call9 team member, you will operate at the nexus of clinical excellence, engineering innovation and progressive enterprise amongst a culture that fosters ingenuity and education. Ready to learn more?...Tap In!

About Call9: Call9 is breaking the mold of traditional Emergency Medicine and telemedicine while reinventing 911. Our patient-centered proprietary telemedicine platform connects off-site emergency physicians with on-site emergency medicine trained Clinical Care Specialists (CCS). Call9 provides a spectrum of emergency care services at the patient’s bedside in skilled nursing facilities.

Position Summary:The Clinical Administrator (NP) serves as the primary point of contact and general resource to partner facilities’ leadership for matters pertaining to Call9 clinical care and clinical operations -- providing consistently high level of customer service and engaging in overall clinical relationship management. The Clinical Administrator will utilize clinical expertise to implement data-driven solutions for the day-to-day clinical operations within our partner facilities.

Responsibilities

• Develop tools, templates and processes for clinical operations reviews
• Utilize clinical data to facilitate recurring weekly meetings with facility leadership, conducting clinical case reviews, and reviewing overall clinical operations
• Actively monitors efficacy of Call9 service
• Identifies metric-driven opportunities for clinical process improvement/patient care optimization
• Surfaces opportunities to Call9 clinical leadership, and works to support the implementation of respective solutions
• Works with partner facilities to monitor clinical operations strategy and troubleshoots issues as they arise, identifying areas of clinical risk and developing mitigation plans
• Closely monitors facility’s utilization of Call9 service
• Continuously reports back to Call9 clinical and operations leadership as necessary, and when additional support is required
• Serve as a conduit/liaison to Call9 QA/QI

Qualifications

• Licensed in New York State as an Acute Care Adult Nurse Practitioner, Adult Nurse Practitioner, and/or Family Nurse Practitioner
• Experience in Acute Care required

Call9 provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation, perceived sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status as may be mandated by applicable Federal, State and local law. All personnel actions, including but not limited to those relating to compensation, benefits, termination, training and education, are based on the principle of equal employment opportunity.

Responsibilities

• Develop tools, templates and processes for clinical operations reviews
• Utilize clinical data to facilitate recurring weekly meetings with facility leadership, conducting clinical case reviews, and reviewing overall clinical operations
• Actively monitors efficacy of Call9 service
• Identifies metric-driven opportunities for clinical process improvement/patient care optimization
• Surfaces opportunities to Call9 clinical leadership, and works to support the implementation of respective solutions
• Works with partner facilities to monitor clinical operations strategy and troubleshoots issues as they arise, identifying areas of clinical risk and developing mitigation plans
• Closely monitors facility’s utilization of Call9 service
• Continuously reports back to Call9 clinical and operations leadership as necessary, and when additional support is required
• Serve as a conduit/liaison to Call9 QA/QI

Qualifications

• Licensed in New York State as an Acute Care Adult Nurse Practitioner, Adult Nurse Practitioner, and/or Family Nurse Practitioner
• Experience in Acute Care required

Call9 provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation, perceived sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status as may be mandated by applicable Federal, State and local law. All personnel actions, including but not limited to those relating to compensation, benefits, termination, training and education, are based on the principle of equal employment opportunity.