Clinical Care Navigator (PST) - LCSW, LMFT, LPC
Our mission: to eliminate every barrier to mental health.
Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.
From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $100M to date from prominent VCs including Tiger Global, Northzone, Rethink, Work-Bench, RRE, and General Catalyst.
We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC required).
What you’ll be doing:
- Utilize active listening and written communication skills to interact with members by phone, video, and email.
- Provide consultation, psycho-education, and motivational assistance to address mental health, substance use, and family/relationship concerns.
- Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up.
- Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (internal therapy or physician providers, external benefits, or community resources).
- Help members achieve goals through short term, problem-solving check ins.
- Implement measurement-based case management practices to improve member functioning and outcomes by monitoring treatment progress and promoting collaborative, effective care through our providers.
- Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
- Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
- Engage in special projects such as: (1) Be a subject matter expert supporting Sales, Customer Success, or Marketing teams (2) Lead webinars and discussion groups focused on various clinical topics (3) Drive internal initiatives and programs in areas such as diversity and inclusion, healthy living, and mental wellness (4) Help develop, improve, and expand new clinical programs and service offerings.
- Participate in staff meetings, case consultations, and trainings.
- Assist with onboarding and mentoring new team members.
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
What we expect from you:
- LCSW, LMFT, LPC, or licensed psychologist.
- Minimum of 2+ years of direct clinical care experience.
- Knowledge of CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
- Excellent listening, written and verbal communication skills.
- Acknowledge and embrace diversity and inclusion.
- Motivated to go above and beyond for members to provide a high-touch experience.
- Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
- Able to multi-task and context switch!
Why you’ll like working at Spring Health:
- High caliber team: make an impact on something that truly helps people alongside an incredible team
- Big mission: we're revolutionizing the mental health industry
- Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand
- The challenge: make a big impact by joining a fast-growing team in its early stages
- We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.