Closing Expert Team Lead
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.
- Right now we’re funding over $3 billion in home loans per month
- We’ve funded over $35 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A Better opportunity:
Better is looking for a team lead to join us here in our NYC office. This is a phenomenal opportunity for someone who wants to grow as a leader and has ambitions to lead a closing team. As team lead at Better, you will play a key role in crafting an efficient workflow for Closers and a superior customer experience for our borrowers! This person will help support and mentor new employees, while handling their own production flow and pipeline of loans.
Responsibilities will include:
As Better's Closing Team Lead, you will work in lock step with your Closing Manager and your responsibilities will be wide in scope. You can expect to actively contribute in the following ways:
- Proactively lead pipeline management for 10-12 closers by driving production, operational improvement and general support and mentorship
- Responsible for ensuring an outstanding customer experience to 600+ customers per month by guaranteeing Closers are proactively communicating with customers and responding to task chats in a timely manner
- Drive new initiatives to help improve our customer experience
- Maintain a pipeline of loans when needed and effectively handle loan closing timelines using our sophisticated full stack mortgage platform
- Act as the primary point of contact to our customers through the final required steps to secure funding; Strong focus on eliminating customer issues while making them feel confident in the closing process
- Prepare and review financial information and documentation; facilitate the completion of required closing documents; Provide clarity or the terms of the loan and set expectations for closing with borrowers and relevant parties involved.
About You:
- 3+ years of direct closing or mortgage operations management experience
- Strong understanding of production flow and pipeline projections
- High empathy and customer-centric approach
- Excellent communication and relationship-building skills
- Effective demonstrations of improvement and tangible results
- An authentic leader and mentor
- Ability to troubleshoot and tackle problems
- Highly adaptable and able to maintain composure in a fast-paced environment
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mentalities, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:
- Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
- Personalized care and tools for realizing your mental health and wellness goals
- Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan
Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
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