Overview

As the Commercialization Associate, you will be responsible for end-to-end management of new product launches, optimization of our current product delivery processes, and coordination of all commercialization aspects of The Sill’s strategic plans.

Location

This role will be located out of The Sill's NYC HQ with up to 25% travel to suppliers, partners, and other The Sill locations. 

Reporting

This role will report to the Director of Supply Chain & Procurement.

Role Description

The Commercialization Associate serves as the primary point of contact for coordinating new product launches and 3PL and fulfillment vendor management. As the person responsible for ‘air traffic controlling’ product launches, you will need to be able to juggle a number of different tasks and initiatives without losing sight of the details, be able to recognize and manage priorities, and be an excellent communicator. You’ll be dogged about upholding The Sill’s high standards for how new and existing stores should look and function.

Areas of Responsibility

• Work with Marketing and Operations to determine the optimal way to deliver The Sill products to customers (e.g., how to pack, where to ship from, fulfill in-house or 3PL).
• Coordinate all new product launches and 3PL vendor-partner onboarding.
• Proactively identify, escalate and collaborate with cross-functional teams to resolve critical issues as they arise; develop plans to correct missed deliverables.
• Prepare and lead Commercialization meetings to ensure launches remain on track; conduct meetings as needed to address any urgent issues.
• Coordinate 3PL Vendor Quarterly Business Reviews.
• Establish and implement Change Control process.
• Review and analyze vendor proposals for new product launches.
• Identify and help vet new strategic vendors (e.g., growers, sustainable packaging, new product lines).
• Coordinate packaging optimization.
• Perform onsite testing for new product commercialization.
• Create and manage content related to training, processes, and procedures.
• Partner with fulfillment to provide hands on training and guidance during launches.

Key Traits

• Superb communication skills: ability to clearly, consistently, and professionally communicate up (with Senior Management / Leadership), across (with key cross-functional business partners, both internal and external), and down (junior team members, vendors), ensuring team is aligned on project status and aware of potential roadblocks. 
• Highly collaborative, working cross-functionally across multiple disciplines.
• Extremely detail-oriented with strong sense of urgency.
• Effective organizational skills with a demonstrated ability to multi-task, prioritize, negotiate, and problem solve.
• Natural understanding of how product development, fulfillment, and supply chain operations work.
• Ability to maintain a positive, solutions-oriented attitude during challenging times; ability to ask for help when needed. 
• High energy level and not afraid of getting your hands dirty (literally). 

Qualifications

• Bachelor’s Degree preferred
• 2+ years’ experience & demonstrated success as an operations analyst, project manager, or in operations consulting.
• In-depth knowledge of new product development lifecycle including Operations, Product Development and Package Development.
• Excel and PowerPoint proficiency.

Benefits

• Company contribution to medical and dental 
• Company paid short term disability 
• Company paid life insurance 
• Unlimited discretionary time off 
• Company paid parental leave 
• Access to vision, 401k, long term disability and discounted gym memberships 
• Access to commuter benefits, HSA and other tax advantages 
• Company cell phone or stipend provided 
• Yearly stipend for Learning & Development opportunities

About The Sill

The Sill is the first digitally native, direct-to-consumer plant brand. Our mission is to bridge the gap between people and plants, because Plants Make People Happy. Founded in 2012, The Sill is Series A funded and headquartered in New York City’s Seaport District. We ship potted plants nationwide from TheSill.com and have planted The Sill brick-and-mortar stores in New York City, Los Angeles, and San Francisco. Learn more at www.thesill.com.

Our Core Values

1. CUSTOMER HAPPINESS why we exist
   • We place the quality of the customer experience at the core of all we do. 
   • We act in the service of our promise: Plants Make People Happy.
2. ALWAYS A STARTUP even when we get big
   • We are excited to tackle big problems and change the world. 
   • We lead before we follow. 
   • We pride ourselves on achieving a lot with a little. 
   • We are optimistic, and have a can-do attitude. 
   • We are committed to the brand vision.
3. GROWTH just like our plant.
   • We are individually focused on learning and leveling up. 
   • We seek out feedback and expect radical candor.
   • We take risks and we’re not afraid to invent, innovate, or flat out fail*. 
   • We are open minded and welcome diversity — of people and ideas. 
   • And when the time is right, we give away our legos.                                                                                *so long as we learn from the experience
4. TEAM BEFORE ME
   • We are all responsible for The Sill’s success.
   • We hold ourselves accountable. 
   • What we take on, we own until it is completed. 
   • We bring up issues quickly and professionally, and have tough conversations respectfully. 
   • We only get there together.
5. THE GOLD STANDARD
   • We are rigorous in our work. 
   • We don’t accept inaccuracy or indecisiveness. 
   • We back up our actions with data, facts, and expertise. 
   • We communicate clearly and follow processes. 
   • We take time to understand the implications of our actions by thinking things through to the end.