Community Lead

| Greater NYC Area
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Community Associate,  Community Lead, Community Manager  at Lina

Be part of the ground up launch of an exciting new type of flexible office space in New York City, ready for growth.  Lina is here to support the private practice. We’re empowering independent health providers with an end-to-end solution, so they can focus on treating their patients while we take care of the rest. We do this by starting with an affordable office suite that makes it easy to launch, relocate or expand. We then provide concierge services to the provider and the patient to reduce the headaches of operating an office. An additional benefit is our focus on community and culture, to ensure an easy channel for referrals, networking, growth, and collaboration.

Location: New York City

Position: Full Time - 40 hrs/week including  1 - 2 Saturday shifts (3 hours/shift) 

Category: Community and Operations

Training will be provided as needed.

Our current schedule requires two main shifts during the week:

M-F 8:30am-5:30pm and 10:30am-7:30pm

Sat 12:00pm-3:00pm (this time block varies based on need and may change to 10:00am-4:00pm in the future)

We are seeking candidates of all levels of experience to join our growing team!  

 

What You Will Be Doing

Member and Membership Management

 

Member Onboarding 

Responsible for managing member needs from the moment they sign up for membership -this may include orientation to space,  handling all initial questions, entering new members in applicable internal databases and software, setting up recurring payments and more.  Responsible for responding to any ongoing questions, concerns or requests relating to membership and use of Lina facilities. 

Build rapport with all Lina members with the goal of establishing trust and a positive long term relationship

Reception

Serve as the point of contact at reception to greet members’ patients/clients.  Handle members’ clients/patients needs as far as checking them in, welcoming them to the space, offering complimentary refreshments

Service Offerings

Provide front end services to members’ clients/patients  as needed which may include - payment collection at the front desk, notifying member of their patient arrival, mail handling and distribution, package handling and distribution

Must have awareness and sensitivity around patient/client privacy and confidentiality needs.

 

Sales and Tours 

Directly work with sales team to conduct regular scheduled tours of Lina.  Ability to effectively communicate with incoming health professionals including Medical Doctors, Behavioral Health Practitioners and Wellness Practitioners.  Direct and ongoing phone, email and in person communication with incoming leads beginning with the initial contact (via phone, email or scheduled tours) all the way through subscription and onboarding to Lina. This includes answering sales calls and ensuring all incoming leads are properly captured and entered into our CRM Software. 

Maintenance of Facilities

Supplies 

Maintain, organize and order supplies - this includes being organized to ensure space is properly and adequately stocked by stock-taking or inventory checking of all necessary equipment and/or supplies (i.e. coffee, tea, snacks, tissue paper, printing supplies, etc.) 

 The Space

Conduct regular and routine walkthroughs of space to ensure all part time suites are in proper condition, stocked with all needed supplies, clean and tidy and ready for member use.  Walkthroughs of the space are to be conducted at the beginning of shift, multiple times throughout the day, and at closing.

 

Responsible for light maintenance of  kitchen, lounge, patient waiting areas and any other main public areas within the space  Responsible to ensure all common areas are clean and tidy at all times and properly stocked where appropriate. For example - the coffee station should always have fresh coffee and available cups, etc.  (This is not a cleaning position, and there is a professional cleaner of facilities, this is more about being a team player and helping out with existing needs)

 

Ensure reception area remains clear from clutter, clean and well organized at all times. Responsible to maintain the privacy and confidentiality of all client/patient personal information at all times.  Training will be provided as needed.

 

Community Manager at Lina 

Oversee and Manage a team of Community Managers within and across locations.

Focus on operations and systems - work with the team to fine tune, revise and create relevant membership policies. 

 

Play a hand in the early stages of helping create playbooks, internal manuals, member guides and employee handbooks to help shape and build the Lina Culture for employees, members and their clients and patients. 

Serve as the lead to resolve arising member issues and concerns as they are escalated up from other Community Managers.

Work closely with team and play a role in establishing  standards for operating policies and procedures. Potential for advancement into higher roles of management of larger groups of Community Managers across locations 

Provide Admin/Reception Desk Support as needed

We are a small team and may need help with various administrative and reception tasks from time to time.  This could include keeping a location tidy, working the front desk if needed, helping members with administrative tasks and other items. This is less about having past experience in this field or a particular skill set, and more about a positive attitude and willingness to assist in whatever is necessary at that time.

 

Community Building 

Work within a team to assist with planning and hosting events, facilitate member introductions and more

 

What we are looking for:

At least 3 years experience in a related position required. 

Experience in successful early growth stages of a business would be helpful. 

Work week of 40 hours varying between two shifts - Monday - Friday 8:30 am - 5:30 pm and 10:30 am - 7:30 pm with a one hour lunch break included. Candidate must be willing to work One to Two Saturday Shifts per month typically 12 pm - 3 pm.  

Must be flexible and must be willing to work a few evening and weekend hours as needed. 

Previous experience in coworking, health care, real estate, property management, or other related field a plus. 

Must be sensitive to the privacy rules and practices relating to client/patient personal information - training in this area will be provided

Ability to build rapport with clients

Experience with admin and front desk work

Medical office experience a plus

Excellent written and verbal communication skills

Reliable, Honest, Trustworthy, Positive Attitude

Demonstrable experience in one or more core qualifications including:

  • Sales

  • Membership Management

  • Customer Service

  • Medical Office Admin experience 

  • Accounting/Bookkeeping

  • Administrative & Operations 

  • Community Events/Community Building

Compensation

Salary ranges between $32,000 -45,000/year and  is commensurate with experience.

Junior and Senior-level experience all encouraged to apply. Salary and performance bonus can be negotiated based on qualifications and can be higher for more experienced or well-qualified candidates.  Benefits included. Multiple positions available with rolling start dates.  

Who We Are

As we are an early stage company, you will be an integral  part of the process in establishing our company culture.  We are looking to build a team of talented, empathetic, positive, curious, and dedicated individuals.    

How To Apply

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Location

228 Park Ave South, New York, NY 10003

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