Community Manager, Trust & Safety at Stack Overflow

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Hiring Regions:

(Canada, Mexico, Chile, Argentina, Brazil, UK, Ireland, Germany, Sweden, Norway, Poland, Spain, Austria, Slovenia, Czech R, Portugal, Netherlands, Switzerland)

We are targeting GMT +1 to GMT -8 in the countries identified with core overlapping hours of 10am-1pm Eastern Standard

Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

Additionally, Stack Exchange is a community of 170+ sites that cover topics from parenting, to DevOps, to crypto, to role-playing-games. Our network of communities hosts millions of users every month from all over the world that are working to establish the largest knowledge base of questions and answers that the world has ever seen.

We have a network of over 500 community-elected moderators who volunteer their time handling issues raised by site users. Moderators monitor our sites for posts and comments that have been flagged for moderator attention, resolve disputes between users, and escalate serious issues to the Community Management team.

As  Community Manager,  Trust & Safety, you’ll be helping build a safe environment for our users by identifying and addressing challenges to the safety and integrity of our communities. You’ll need to assess behavior, social contracts, and rules that drive our distinct communities in order to defend our users from all manner of unwanted content and behavior. You’ll need to be on the frontlines talking to users and moderators to understand community dynamics and what needs to be improved. You’ll collaborate with data scientists, user researchers, community operations, and legal to craft and implement policies. This team needs to foster a close relationship with our Product Teams to provide input into features and help design & deliver major safety changes.

What you’ll do:

Day-to-day, you will be monitoring and managing the current health of our platform as well as user feedback regarding Trust & Safety issues to keep people safe and help foster consistent positive experiences on our platform. You’ll need to help craft and implement policies that take into consideration the needs of our global community and analyze existing ones for improvement. We have an international audience and navigating through different cultural contexts is common. Sometimes you’ll need to act as an escalation point to our community operations & support teams for all product policy matters, including responding to emergencies and content safety-related cases. This may include exposure to sensitive or graphic content, including but not limited to vulgar or derogatory language, violent threats, hate speech, and other forms of abuse.

You’ll be responsible for advocating for product features that encourage positive behavior and reduce harm and abuse.  You will need a proactive, detail-oriented attitude to work with team members, product, people enforcing policies (both employees and volunteer moderators), and other teams to advance online safety. This team is expected to identify potential harm & safety concerns around product changes and then help design & implement mitigations and protections. We also  communicate about these initiatives with our users & moderators.

This is not a support and/or ticketing based role; we’re looking for an experienced self-starter with a passion for fostering positive behavior and reducing harm in an online platform at scale. We empower our users to largely self-govern and our elected moderators can field most of the exception handling when users can’t. You’ll be there to help guide them in finding solutions and resolutions when things need further escalation as well as to reduce friction and abuse introduced by product & systems design.

What you’ll need to have:
  • 3-5  years in a similar online safety role within an organization with millions of users
  • Experience in enforcement, online behavior, abuse prevention, or policy development in an online social setting. It would be nice if you have previous academic research into policy, behavioral sciences, online abuse & moderation, or related fields
  • Experience with process modeling to propose solutions to address product and user needs by ensuring fairness and protecting user safety
  • Deep understanding of technology, Internet, and platform content issues as well as platform moderation
  • Good communication skills, able to explain decisions and policy both internally and externally in clear and understandable terms
  • Ability to think about problem-solving, to effectively triage and identify longer-term solutions
  • Exceptional interpersonal skills and ability to provide balanced and actionable feedback that influences decision-making without managerial authority.
  • Experience with SQL is a plus.
  • An understanding of Stack Overflow and other Stack Exchange network sites is a significant plus
What you’ll get in return:
  • Competitive base salary
  • 20 days paid vacation
  • Flexible hours
  • Stock options
  • Completely free health insurance (no copay, no premiums)
  • Gym membership reimbursement
  • Transportation reimbursement or home internet reimbursement depending on if you are remote or commuting to our London or NYC office
  • Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.

Diverse teams build better products

Legally, we need you to know this: Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this: We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.


#LIRemote
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • jQueryLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • LookerAnalytics
    • FigmaDesign
    • JIRAManagement

Location

Conveniently located in lower Manhattan, just blocks from the water with unbelievable 360º views of the city, East River, and the Brooklyn Bridge.

An Insider's view of Stack Overflow

How would you describe the company’s work-life balance?

I often brag about this to my friends. Stack nails work-life balance! We’re encouraged to take the time off we need to recharge. We have a policy that allows caregivers to balance their workload and maintaining their responsibilities at home. As a single mom, I can adjust my schedule so that I can succeed at work and be a kindergarten teacher!

Dejanelle

Senior Events Manager

What's the biggest problem your team is solving?

Working on Stack Overflow for Teams product line, I get to help some of the most interesting companies in the world find genuine solutions to a myriad of problems. What's been most exciting has been learning from our clients as they find interesting new ways of using the product to solve the many different kinds of problems they face every day.

Matt

Sr. Sales Engineer

What does career growth look like on your team?

Stack Overflow invests in technology, coaching, and numerous resources to enable sales reps to upskill and succeed. The servant leadership culture supports my career growth because managers create a culture of trust, foster leadership in others, and build camaraderie amongst teammates. The support lets us put customers first and grow our careers!

Chris

Senior Account Manager

What’s the vibe like in the office?

Motivating! I am surrounded by leaders, mentors and peers who just want me to succeed and are constantly cheering me on. The people on my team, get me so excited to come to work everyday and make an impact!

Stephanie

Strategic Community Operations Manager

What are Stack Overflow Perks + Benefits

Stack Overflow Benefits Overview

From the beginning, Stack Overflow’s mission has been to be the best place anyone has ever worked. We make an extra effort to provide everything a person could ever want in a company, from completely free medical insurance to a professional development budget. Stack Overflow truly cares about our employees as people, and we have provided benefits that reflect how people really live.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have employee resources groups ranging from Asian & Pacific Islanders, Black & Brown, LGBTQ+, Mental Illness & Neurodiversity, Moxie, Solo Parents, & more. All started from our very own employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Stack Overflow covers 100% of the costs of preventative care, including x-rays for you and your family!
Vision Benefits
Our vision plan cover you and your family with a $150 credit towards lenses or frames each year for after a $20 copay for an eye exam.
Health Insurance Benefits
Stack Overflow covers 100% of the medical costs, from prescriptions to copays to major medical events (such as births!) through an employer-funded HRA for you and your family!
Life Insurance
Employees are provided a $50,000 life insurance policy, with no premiums associated. If you would like supplemental insurance over and above that, a small amount will be deducted from your paycheck.
Wellness Programs
In addition to reimbursing up to $150 per month toward gym memberships or fitness class costs, we host virtual yoga sessions.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Stack Overflow provides a Roth IRA and Regular 401(K) options for our employees.
401(K) Matching
Stack Overflow matches 100% of employee contributions up to 3% on earnings and 50% of employee contributions between 3% and 5% of earnings. The company match is vested immediately.
Company Equity
As Stack Overflow isn’t public, employees are provided stock options upon their start, and then issued more upon later in their tenure for evergreen or promotion grants.
Employee Stock Purchase Plan
All of our employees receive stock options with their offer letter.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Stack Overflow allows employees to participate in a DCA (Dependent Care Account), and employees can put up to $5,000 a year pre-taxed toward expenses for day camps, preschool, or au pair fees.
Generous Parental Leave
For employees who have worked here a year, Stack Overflow provides 16 weeks at 100% pay. This goes for adoptions, too. Upon their return to work, new parents can expense up to $500 for take-out meals.
Flexible Work Schedule
Stack has employees all over the world across many departments. While in the NY office hours are generally 9am-5pm, it is flexible and employees can generally work the hours they choose.
Remote Work Program
Before the pandemic, we were 40% remote. Today, we’re mostly remote and provide hybrid options in NYC. So long as your timezone works for your team, work where you want.
Family Medical Leave
Stack Overflow provides 12 weeks of unpaid time, and also 7 days of paid leave per 12-month period in order to provide care for a family member who requires it of the employee.
Adoption Assistance
We assist our employees by offering financial assistance in the adoption of a child. We'll reimburse up to $5,000 to use towards legal expenses, adoption agencies or other adoption professional fees.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Each US employee at Stack Overflow earns 20 vacation days on a regular accrual schedule per paycheck. Upon reaching the third year of employment, employees earn 25 days per year.
Paid Volunteer Time
All employees are entitled to take up to 4 days of paid time off ‘Volunteer Days’ each year.
Sabbatical
By 5th year of employment, they’ve earned dedicated time to relax and reset! Stack Overflow provides 4 weeks of paid time off and 1 week of credit added to your account.
Paid Holidays
Stack Overflow provides paid time off on all major federal holidays.
Paid Sick Days
Stack Overflow has unlimited sick days, though if employees are out more than a consecutive seven days, they could be eligible for Short Term Disability Leave and covered through our insurance.
Perks & Discounts
Casual Dress
Stack Overflow employees are encouraged to wear whatever makes them comfortable! Jeans and t-shirts are the norm. Whenever you see someone in a suit, you know they are here interviewing! :)
Commuter Benefits
Stack Overflow provides $130 toward commuter fees each month. Employees can choose between most NYC public transportation options include a monthly unlimited metrocard (most common).
Company Outings
Since so many teams have members who operate across many locations, department meet-ups are typically scheduled annually.
Free Daily Meals
Stack Overflow provides a wide selection from our partner Cater2.me that delivers delicious and nutritious lunches each day the office is open.
Game Room
While Stack doesn’t have a designated game room, there are various gaming stations throughout the office, including but not limited to: an Xbox, a Nintendo Switch, a dartboard, and a ping pong table
Stocked Kitchen
If lunches weren’t enough for you, Stack Overflow also provides fully stocked pantry shelves ("Snack Overflow"), fresh fruit, fridges, and cabinets for all breakfast and snack needs.
Happy Hours
Fitness Subsidies
Stack Overflow reimburses up to $150 per month toward gym memberships, fitness classes, or equipment costs.
Home Office Stipend for Remote Employees
Remote employees will also be provided with a one-time reimbursable allowance of the equivalent of up to $2,000 USD to purchase office furniture, monitor, and computer peripherals.
Professional Development Benefits
Job Training & Conferences
Each employee is eligible for up to $2,500 for continuing education, conferences, etc. to advance their skills and knowledge each year.
Tuition Reimbursement
Stack Overflow provides employees who have been employed for 6 months with up to $5,250 in employer education assistance benefits tax-free each year for undergraduate or graduate courses that qualify.
Diversity Program
Stack Overflow takes diversity and inclusion seriously and firmly believes diverse teams build better products. We have several active affinity groups who host Slack channels and meetups.
Promote from within
Continuing Education stipend
Paid industry certifications

Additional Perks + Benefits

We really think about the experiences of our employees and how we can make lives easier. Little things like the remote employee holiday party stipend, or the take out reimbursement for new parents - these are small gestures, but show how we really understand our employees and support them in each aspect of their lives. Stack Overflow truly believes in everyone being able to bring their full selves to work.

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