About Kin

Cities continue to attract and build housing for single millennials, but what happens when this group starts having children? Although the preferences of young families working in and near cities has shifted over the last 10+ years, the real estate market has been slow to adjust. Today’s urban families are comprised of dual-working households that value access to amenities, shorter commute times and a strong sense of community. Kin is the country’s first residential housing brand dedicated to addressing the needs of urban families. Kin helps alleviate many of the problems city-dwelling families face, by providing family-oriented design features, kid-friendly spaces and on-site childcare solutions. Kin’s community of families allows parents to share in the joys and burdens of raising children, and promote affordability as a community of families. 

Kin is a partnership between real estate companies, Tishman Speyer and Common. Working at Kin provides an exciting opportunity to learn from these two established companies, while shaping the trajectory for Kin.

About The Role

Kin is looking for an energetic, detail-oriented and highly motivated team member to shape community operations at Kin. This role will be the primary liaison with families, and will be responsible for managing resident support, building Kin’s community of families, and owning all communications with residents. We are looking for someone who is comfortable working in a growing organization and has a positive approach to challenges. Community-building experience, customer service, and/or communications experience are a plus. The ideal candidate is passionate about community, people, and in particular young children, and will always go above and beyond to ensure a great experience for all. 

Responsibilities

Community

• Manage onboarding of new residents (e.g., assist with move-in process, create welcome swag bags, gather feedback on move-in process and overall Kin experience)
• Act as a community liaison across families at the project, getting to know the families and creating a sense of community and connectivity amongst families
• Create an events and programming plan / schedule for families, while managing to a budget 
• Organize and host all Kin community events (e.g., storytime in the playroom), either independently or using external service providers
• Encourage app awareness and adoption

Resident Services

• Act as first and main point of contact for resident support needs, responding to all resident inquiries in a timely and professional matter, whether by email or phone
• Liaise between various departments to escalate resident issues and concerns
• Manage support ticketing system

General

• Coordinate Kin date-night drop-off program manually (determine schedule, communicate with residents, take payments)
• Play a critical role in completing the feedback loop between residents and Real Estate and Design & Construction teams, with the goal of making the Kin product even better
• Develop a set of best practices for tenant onboarding, community engagement, resident service support, and Kin app adoption
• Assist with various new business and research initiatives 
• Draft, edit, and own all communications with tenants, be it for onboarding, resident services, or as part of community management and/or childcare services

Qualifications

• Bachelor’s Degree
• 2+ years experience in a relevant field
• Highly motivated with strong time management and organizational skills
• Strong people and communication skills 
• Experience and comfort with young children
• Scrappy and resourceful problem solver
• Comfortable using Google suite (Docs, Sheets, Slides)
• Some evenings and weekends, as well as travel, are expected as part of the community-building role

What We Offer

Kin truly values its employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of benefits for our employees such as paid vacation and sick time, medical, dental and vision insurance, Company paid life insurance, Company paid STD/LTD Insurance, FSA + HSA options, commuter transit benefits, and a 401K. Additional benefits such as paid holidays, flexible working hours, and job training + development opportunities are also available. 

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, military or veteran status or any other basis protected under applicable federal or state law.