Consumer Collections Specialist at Happy Money

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ABOUT HAPPY MONEY 

Happy Money is a financial technology company on a mission to develop and deliver affordable, accessible financial tools and services that empower people to use money as a tool for their happiness. Members benefit from loans funded by a national network of customer-focused lending partners and designed to help them accomplish their goals. 

Backed by leading investors, Happy Money has helped nearly 205,000 members since inception – working with lending partners to fund over $3.7 billion in loans*. Founded in 2009, Happy Money has a passionate and purpose-driven employee base of approximately 400 people across the United States. For more information, please visit happymoney.com

*As of 12/31/2021


This is a 100% remote role (Based in the United States)

ABOUT THE ROLE

  • Work on an assigned portfolio of delinquent loans ranging from 3 or more days past due through loan charge off
  • Conduct member outreach via phones, email, chat, or text to engage and assist our members with resolutions to current delinquencies
  • Evaluate member’s current circumstances and finances in order to provide an appropriate option for our members to address their financial hardship
  • Strong negotiation skills to mitigate potential loss 

ABOUT YOU

  • 2+ years of experience in collections
  • Experience providing world-class customer service 
  • Extremely comfortable with computers and G-suite
  • Ability to quickly learn new systems & processes
  • Strong negotiating, communication, typing, and written communication skills
  • Detail-oriented and a passion for accuracy 
  • Strong ability to make lasting impressions and quickly build meaningful connections with people
  • Goal-oriented and experienced in high-performance teams
  • Comfortable spending a majority of your time engaging with a customer over the phone
  • Willingness to obtain collection licensing as required by each state
  • Ability to work effectively as part of a team and independently in a 100% remote environment

BONUS POINTS

  • Experience in FinTech and start-up environments

This is a 100% remote role (Based in the United States)


Here at Happy Money, we live by our core values of Love, Trust, and Hustle and welcome all. Love is shown in how we develop meaningful relationships with everyone we interact with; whether it’s a member or your manager. Trust is shown through how we empower each other to come to work as our true selves and embrace our differences. Hustle is shown through how we fail fast and learn from our mistakes. No one is perfect, we’re all human; if this job description doesn’t exactly match your background, we encourage you to apply anyway!

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