BCG Digital Ventures is an ever-growing global team of entrepreneurs, designers, engineers, product experts and investors. We invent, build and launch startups with the world’s most influential companies. The business ventures we create build strategic advantages for the most important global companies enabling them to own the next horizon of innovation.

We are getting ready to launch and scale a stealth startup, that will transform the medical aesthetics market and beauty space. With funding already in place, this startup is well positioned to disrupt the multi-billion dollar US medical aesthetics market, infusing cutting edge technology and killer content into an industry primed for innovation. We are looking for an exceptional consumer experience associate who will own the consumer interaction for this venture. The ideal candidate is enthusiastic, thoughtful, and passionate about creating a memorable consumer experience and building strong relationships with our consumers. Are you passionate about the consumer experience? As a Consumer Experience Associate you will provide premium, personal service, across a variety of communication platforms. You and your fellow team-members will be responsible for ensuring that our consumers receive the best possible service and experience.

What You Will Do:

• Engage consumers in a meaningful way leveraging our digital platform in a manner consistent with the company's mission, brand and reputation
• Deliver amazing customer support through email, phone, and live chat (like Zappos)
• Ensure all consumer needs are met, including answering their questions, resolving any issues, and connecting them with others
• Regularly communicating with consumers to ensure expectations are met
• Effectively communicating relevant product features and benefits
• Stay actively informed about all products and activities of all major companies within the aesthetic market

Who You Are:

• A passion for the consumer and their experience
• Demonstrated consumer focus
• Bachelor’s Degree
• 2+ years of experience working in customer service involving a high degree of customer interface, experience within the beauty or aesthetic markets preferred
• Experience working within a regulated industry preferred
• Excellent communication skills (written & oral), interpersonal, and presentation skills
• Proven success at sales and/or customer service over the phone, email, chat, or video
• Ability to multi-task and manage multiple, different work streams and tools
• Ability to work independently with limited supervision
• Ability to work with demanding consumers
• Willingness to work hard and have fun
• Ability to type in excess of 45 WPM with 95% accuracy 
• Demonstrated patience, empathy, and balanced decision-making skills
• Ability to communicate effectively in Spanish, in writing and verbally, a plus

To learn more, visit us at BCGDV.com. Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.