About Common

Common designs, creates, and operates all-inclusive homes, bringing community, convenience, and flexibility to housing. Common members know their neighbors, have more free time, and the opportunity to transfer to any Common home across the country. Since launching in October 2015, Common has opened more than a dozen homes across New York, San Francisco, Oakland, Washington D.C., and Chicago.

It’s an exciting time to be part of Common’s team. We challenge ourselves every day to not just think about ways to make city living better, but to activate on those ideas in meaningful ways. Our team is comprised of real estate professionals, designers, engineers, salespeople, marketers, client service representatives, and so much more. We work collaboratively, value self-startership, and embrace a “whatever it takes” mentality to ensuring our work is done and done well.

Common was founded by General Assembly co-founder Brad Hargreaves and has raised over $65MM in venture funding.

About the Role

At Common, you will be responsible for ensuring every home and suite is cleaned weekly by the cleaning staff and that supplies are in stock and easily accessible to both employees and members. You will also be responsible for supporting and managing hourly employees by providing regular feedback and insight and ensuring they have access to all the necessary tools and resources to succeed.

Key Responsibilities:

• Manage team of full-time staff and run weekly team meetings
• Manage scheduling of housekeeping staff and ensure that all housekeeping duties are completed each day
• Manage day-to-day responsibilities of supply inventory for both employee and customer base
• Manage day-to-day responsibilities of linen inventory and distribution for all citiesIdentify areas of improvement and create new processes
• Build a case for changes you want to implement and get buy-in from the rest of the team
• Help launch Housekeeping and fulfillment in new citiesSubmit payroll and work with the Finance team to ensure on-time and accurate payment
• Screen and interview potential team members on an ongoing basis
• Perform regular on-site QA checksTrack and understand team KPIs
• Report on metrics and team performance on a weekly basis to your manager

Required:

• You are a self starter, critical thinker, and know how to problem solve and manage multiple tasks at once
• 1+ year experience managing a team
• 1+ year of hospitality, home service experience
• High standard of customer service
• Experience working in a young company or start-up a plus

What We Offer Common offers a comprehensive benefits package that includes medical, dental and vision insurance, Life Insurance and Supplemental Life Insurance, AD&D Insurance, STD/LTD Insurance, HSA/FSA, and Commuter Transit Benefits. Additional benefit such as paid vacation, paid sick time, weekly team lunches, weekly in-office happy hours, office snacks, flexible working hours and more are also available. We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Key Responsibilities:

• Manage team of full-time staff and run weekly team meetings
• Manage scheduling of housekeeping staff and ensure that all housekeeping duties are completed each day
• Manage day-to-day responsibilities of supply inventory for both employee and customer base
• Manage day-to-day responsibilities of linen inventory and distribution for all citiesIdentify areas of improvement and create new processes
• Build a case for changes you want to implement and get buy-in from the rest of the team
• Help launch Housekeeping and fulfillment in new citiesSubmit payroll and work with the Finance team to ensure on-time and accurate payment
• Screen and interview potential team members on an ongoing basis
• Perform regular on-site QA checksTrack and understand team KPIs
• Report on metrics and team performance on a weekly basis to your manager

Required:

• You are a self starter, critical thinker, and know how to problem solve and manage multiple tasks at once
• 1+ year experience managing a team
• 1+ year of hospitality, home service experience
• High standard of customer service
• Experience working in a young company or start-up a plus

What We Offer Common offers a comprehensive benefits package that includes medical, dental and vision insurance, Life Insurance and Supplemental Life Insurance, AD&D Insurance, STD/LTD Insurance, HSA/FSA, and Commuter Transit Benefits. Additional benefit such as paid vacation, paid sick time, weekly team lunches, weekly in-office happy hours, office snacks, flexible working hours and more are also available. We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.