Corporate Systems Manager
Company Description
Over the last twenty years, MarketAxess has completely revolutionized the fixed-income market by creating a single platform using proprietary technology that connects the world’s most influential financial institutions. Today, more than 1,800 institutional investors and broker-dealer firms rely on us to bring them accurate market data to assist with their trading decisions, connectivity solutions that facilitate straight-through processing and technology services to optimize trading environments.
Job Description
Reporting into our Head of Infrastructure, the Corporate Systems Manager will provide hands-on technical leadership for the MarketAxess Corporate IT Infrastructure Team.
This role will be responsible for assessing the infrastructure environment; making recommendations on technical direction; increasing efficiencies by leveraging vendors/partnerships or services; and make the best use of local resources to support MarketAxess critical needs.
The Corporate Systems Manager will be a member of the Infrastructure team supporting all end-user compute, servers, phones, and datacenter infrastructure across all locations. The ideal candidate for this role will have proven experience leading high performing teams with both on premise and cloud-based systems.
What You’ll Do
- Plan and direct technical and design aspects of the Corporate IT infrastructure
- Manage IT team to maintain the IT infrastructure components (Servers, Active Directory, Messaging, Datacenters, Data backups)
- Manage servers and endpoint monitoring, plan resources for high availability of IT infrastructure and data
- Manage all necessary resources to provide high quality of service to users
- Interface with applications owners and managers to ensure application availability, data security and data integrity
- Manages and coordinates urgent and complicated support issues. Acts as an escalation point for the Corporate Systems Infrastructure team.
- Develops and matures processes to ensure free flowing escalation and information within the organization. Works with the team to determine root cause of issues and communicates appropriately to internal and external customers.
- Provide budgetary inputs to maintain services and add value to our overall customer experience.
- Works with the IT personnel to:
- Monitor, Troubleshoot and maintain infrastructure configuration
- Develop specifications, standards, and documentation for the infrastructure
- Works with vendors for issue escalations
- Participates in technical research and development to enable continuing innovation within the infrastructure.
- Own projects, solutions, and key responsibilities within a larger business initiative
- Provide on call assistance and support of corporate/production business systems on a rotating basis for after-hours support
- Train, coach, and mentor Infrastructure team personnel including career development.
- Provide guidance to employees and Infrastructure staff on IT best practices with focus on security.
- Be a trusted adviser to the customer facing business units and IT team
- Analyze department needs, identify vulnerabilities, and boost productivity and efficiency by using data provided by the service desk.
- Continuously analyze current process, technologies, and vendors to identify areas of improvement.
What You Bring to the Table
- Bachelor's degree in discipline appropriate to assignment or an equivalent combination of education and experience. Related certifications a plus.
- 10+years’ experience in IT
- 3+ years of experience managing and developing a team in an enterprise environment.
- 5+ years of intimate experience working on Server, Storage, or equivalent platforms
- Stellar communication skills
- Experience leading technical projects
- Experience with or administration of Windows OS, core infrastructure hardware, (O365, Active Directory, and other Windows-based systems), enterprise backup and recovery procedures, and system performance monitoring
- Expertise with implementing, configuring, and testing solutions
- Experience in design and administration of all IT infrastructure components.
- Knowledgeable about virtual and SAS environments with project management skills
- Strong knowledge of Windows Systems, Active Directory, Office365 with some programming skills (PowerShell)
- Effective verbal and written communication.
- Analytical and problem-solving skills
Additional Information
What’s In It For You?
In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:
- Healthcare and wellness options
- 401(k) match
- Employee stock purchase plan
- Training and tuition assistance
- Other perks include generous time-off policies, stipends for gym memberships, exercise equipment and similar, and access to on-site healthcare
MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.
All your information will be kept confidential according to EEO guidelines.