Corporate Travel Agent (Apollo) - New York City, NY

| Greater NYC Area
New York City-based Virtuoso member agency and corporate travel management company is seeking an experienced, Corporate Travel Advisor.

Requirements:

  • At least 5 years of experience as a corporate travel agent booking all aspects of corporate travel, including but not limited to, flights, hotels, car hire, chauffeur drive & rail
  • Excellent recent GDS skills (Apollo preferred however conversion training can be provided) – this includes but is not limited to creating and sending itineraries, executing upgrades and seat assignments, ticketing, exchanges, refunds, queue sorting, MCOs, manual fare builds
  • Proficient with international itineraries and rate structures
  • Exceptional customer service with excellent attention to detail, to include proactive travel advice and demonstrate cost savings to our clients
  • The ability to identify and create additional revenue opportunities and/or value added services relevant to the client’s requirements
  • A strong, methodical and accurate work ethic to service all bookings from initial enquiry through to invoice and ticketing
  • Excellent verbal and written communication skills
  • Interpersonal communication and relationship building skills 
  • Good problem solving skills and initiative 
  • Willingness to learn new systems, adapt to new processes and to develop existing skills
  • Flexibility & patience
  • Expert proficiency in Microsoft Outlook and Microsoft Word
  • Ability to function in a fast-paced, demanding environment

Responsibilities:

  • Arrange all elements of business travel from initial request to completion for clients including air, hotel, car rentals, train, tour and ground arrangements at the lowest possible price within corporate travel guidelines
  • Provide excellent customer service that exceeds clients’ expectations
  • Develop relationships with clients to improve the overall service level
  • Maintain ownership of each record until trip has been completed to ensure all details (including but not limited to seat assignments, meal preference, upgrades etc.) are completed to the client’s satisfaction in line with company procedures including ticketing and exchanges
  • Follow company procedures with regards to customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.
  • Researches and provides solution to any travel related problem clients may have experienced with arrangements made by company with total management awareness and participation
  • Stays fully informed on all airline rules and regulations, tariffs and fare requirements and accurately applies this knowledge to all travel arrangements
  • Work closely with team to ensure worldwide coverage for clients
  • Participate in operational projects, training and functions as appointed by the manager
  • GDS proficient and maintains GDS skills with relevant training
  • Stays abreast of technology and industry knowledge
  • Must have excellent communication skills and enjoy working with high level global clientele
  • Problem resolving to always include management
  • Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation
  • Regular and dependable attendance and punctuality is required

Physical Requirements:

  • Sedentary work. Exerting up to 10 points of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.
  • Job requires employee to sit for extended periods of time without being able to leave the work area
  • Repetitive motion, substantial movements (motions) of the wrists, hands, and / or fingers
  • Typing or otherwise working primarily with fingers
  • Must be able to comprehend instructions, interpret documents and apply abstract principles to a wide range of complex tasks
  • Ability to understand the meaning of words and effectively respond, analyse information and write reports and comprehend complex issues and communicate effectively to diverse groups
  • Job requires employee to perform basic arithmetic accurately and compute rates and percentages
  • Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience

Responsibilities are not limited to those outlined in this description and you may perform other negotiated duties to meet the ongoing needs of the company.
Rollinglobe and its clients provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, color, religion, disability, sex, national origin, genetic information, or veteran status.

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