CRM Operations Associate at Angi

| Greater NYC Area
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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes. Join us!

About the Role:
As a Marketing Operations Associate on the Angi/HomeAdvisor consumer marketing team, you will build and support the execution of our email-centric multi-channel marketing campaigns.   You will work in close partnership with CRM Managers and associates, analysts, and others to optimize campaigns to deliver messages to the right customer, at the right time. You will report to the Senior Manager of CRM Operations.
What You’ll Do:

  • Support day-to-day operations related to cross channel marketing campaigns (email, push, SMS, etc.)
  • Translate marketing plans into production ready programs within our ESP (Email Service Provider)
  • Build/QA of audiences needed for marketing automation and ad hoc campaigns
  • Support the test design and multi-variate tests to improve marketing performance. 
  • Own the ongoing import/export of data appends working cross functionally with the data transport team and an external partner
  • Monitor and report on email deliverability working closely with deliverability experts and internal CRM team to optimize inbox placement.
  • Work independently or cross-functionally to troubleshoot and resolve technical issues 
  • Provide critical production support within our ESP following SLA guidelines for campaign turn-around, deliverability, and quality control.
  • Contribute to process changes and documentation efforts to improve coordination between cross-functional teams and partners
  • Build database processes in support of automation and work with DBA resources to improve automation in existing marketing programs.
  • Conduct QA to ensure campaign rollouts move seamlessly into existing marketing operations.

Who you are:

  • 1–4 years of experience in email marketing, campaign management, or digital media/ad operations
  • Hands-on experience with email service providers like Oracle (Responsys) Marketing Cloud, Salesforce, etc.
  • Analytical mindset with excellent attention to detail
  • A willingness to learn and a commitment to thoughtful problem solving
  • Knowledge of technologies and processes involved with marketing automation platforms
  • Ability to quickly diagnose and troubleshoot emergent issues
  • Basic HTML and SQL skills preferred.
  • Enjoy working in a fast paced, growth driven, time sensitive environment.
  • Demonstrated team player

We value diversity: We know that the best ideas come from marketing teams where diverse points of view uncover new solutions to hard problems.  We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

  • The salary band for this position ranges from $50,000-$75,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy; work hard and take time when you need it
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

#LI-Remote

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLDatabases
    • OracleDatabases
    • NoSQLDatabases
    • AsanaManagement

Location

Amidst the hustle and bustle of the big city our New York HQ office is tucked between the Hudson River and iconic landmarks frequented by both residents and tourists. Aside from spectacular skyline views, the office features kombucha on tap, coffee stations, and a free gym.

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer competitive salaries, unlimited earning potential for our sales consultants and an environment that provides opportunities for professional development. We also extend comprehensive healthcare offerings, 401K, generous PTO, pet insurance, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Angi has a culture and events committee dedicated to leading our newly formed ERG's (Employee Resource Groups) and planning for DEI initiatives, team events, holiday festivities and more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our recruitment teams are dedicated to putting into action unconscious bias training to ensure our teams are built out with top, diverse talent
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
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