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Customer Advisory Director

| Greater NYC Area

WE'RE USHERING A NEW ERA OF DATA PARTICIPATION. INTERESTED?

Collibrians are building a new way for all data users to have access to trustworthy data so they can make good data-driven decisions. We have modeled the Collibra platform after the best collaborative digital communities to be flexible, transparent, and human. We’ve replaced rigid rules with open collaboration. The result is data governance that’s second nature, from day one. If you’re interested in joining the team, look no further.

HOW YOU'LL MAKE AN IMPACT AT COLLIBRA:

As our Customer Advisory Director you will be the trusted advisor to senior leaders in our most strategic customers. These customers have a vision for leveraging value from their data which, in many cases, is groundbreaking for their industries and the Collibra platform is at the very center of this vision.

You will be on point and responsible for building and maintaining customer relationships, for helping shape and align with our customers data vision, and successfully delivering that vision through the utilisation of the Collibra platform.

The role carries a quota for renewal, upsell and cross-sell. Success will be a factor of your ability to drive adoption onto the platform and for the customer to realize strategic value from their investment across their organization.

A DAY IN THE LIFE OF A CUSTOMER ADVISORY DIRECTOR AT COLLIBRA:

  • Collaborate with our customers on plans to drive adoption. Introduce use cases, map activities to the key business stakeholders and capture any critical needs of your customer.
  • Develop joint success roadmaps, with supporting delivery plans and governance
  • Working cross functionally, mapping in appropriate resources for technical guidance, Executive interaction or for broader projects that might include Professional Services, Coaching Services and Training.
  • Conduct oversight of partner activity to help ensure our partner’s success
  • Work closely with Sales Managers on Account Strategy and Execution.

WHY WE NEED YOU:

  • Innate desire to take care of customers, drive adoption and expansion and to attain renewal, cross sell and upsell targets.
  • You have a Bachelor’s degree or Master’s degree in Computer Science, Information Technology, or a related field.
  • You are a senior and experienced leader of data and/or technology change programs - both the technical and operational aspects.
  • You have 10+ years’ experience in a customer success / advisory role in a SaaS vendor, a management consultant or an in-house capability owner.
  • You are very comfortable communicating, advising and constructively challenging effectively across internal and external organizations up to the Executive level.
  • You have excellent verbal and written communication skills
  • You possess excellent presentation skills
  • You are able to adapt to new technologies and learn quickly
  • Past Data Governance experience a strong plus

WHY YOU WANT US:

We offer...

  • A friendly and rapidly growing environment where your input will be valued and your growth fostered
  • Ongoing opportunities to collaborate with fellow Collibrians globally for team meetings, trainings, and conferences
  • Flexible hours- quality > quantity
  • A state-of-the-art laptop
  • And of course, a competitive salary with a strong benefits package

#LI-EZ1

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HibernateLibraries
    • SparkLibraries
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Callidus CRM
    • PS Enterprise CRM
    • Oracle EloquaLead Gen
    • EngagioLead Gen

Location

FiDi’s rich history is the perfect backdrop to keep us humble without stifling the innovation that our new office inspires. And commuting is a breeze!

An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Happy hours are hosted Once per month.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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