Customer Advisory Director

| Greater NYC Area

We're ushering in the era of Data Intelligence. 

We’re shaping the way companies manage data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.

HOW YOU'LL MAKE AN IMPACT AT COLLIBRA:

As a Customer Advisory Director you’ll be the primary strategic lead on a small number of complex, high-value and high-potential accounts.

These accounts are some of the world’s most innovative organizations and you, as their trusted advisor, will define and realize your customer’s Data Intelligence vision through the utilization of the Collibra platform.

You’ll work collaboratively with expert colleagues across Collibra, as well as with our external partners, to drive customers success and growth, whilst remaining a customer advocate.

A DAY IN THE LIFE OF A CUSTOMER ADVISORY DIRECTOR AT COLLIBRA:

The Customer Advisory Director role is made up of three key components:

  • Strategic Advisory - creating and aligning to a broad vision for embedding data intelligence across the customers’ organization with corresponding success plan and delivery roadmap 
  • Delivery Excellence - overall leadership of the Strategic Account Program, ensuring the effective coordination and prioritization of Collibra resources deployed to support the customer
  • Growth and Success Realization – effective collaboration with the Sales organization to identify new opportunities and assist in closing incremental revenue and secure long-term renewal 


WHY WE NEED YOU:

  • You’ll have an innate desire to take care of customers, drive adoption and expansion and to attain renewal, cross sell and upsell targets.
  • You are a senior and experienced leader of data and/or technology change programs - both the technical and operational aspects.
  • You have significant experience in a customer success / advisory role in a SaaS vendor, a management consultant or an in-house capability owner.
  • You are very comfortable communicating, advising and constructively challenging effectively across internal and external organizations up to the Executive level.
  • You’re passionate about data strategy
  • You have a Bachelor’s degree or Master’s degree in Computer Science, Information Technology, or a related field.

WHY YOU WANT US:

We offer...

  • A friendly and rapidly growing environment where your input will be valued and your growth fostered
  • Ongoing opportunities to collaborate with fellow Collibrians globally for team meetings, trainings, and conferences
  • Flexible hours- quality > quantity
  • A state-of-the-art laptop 
  • And of course, a competitive salary with a strong benefits package, including pre IPO equity




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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HibernateLibraries
    • SparkLibraries
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Callidus CRM
    • PS Enterprise CRM
    • Oracle EloquaLead Gen
    • EngagioLead Gen

Location

FiDi’s rich history is the perfect backdrop to keep us humble without stifling the innovation that our new office inspires. And commuting is a breeze!

An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Happy hours are hosted Once per month.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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