About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

You love building relationships with customers, learning more about them as people and surfacing their successes to help showcase their amazing talents. You understand how stories about customers influence the brand, PR, sales, and perceptions across all audiences and all channels. You love seeking out new successes and sharing them with the brand and the world.

This role is responsible for producing a steady stream of case studies, testimonials, references, reviews, etc to support the Daily Pay brand. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Build and operationalize a customer reference program to identify, recruit, and match customer advocates for both public and confidential requests
• Create customer assets that influence positive PR and analyst relations, sales engagements, and public perception across online, social, earned media and sales collateral.
• Develop a broad set of customer content and create a library of testimonials, videos, case studies across all personas in our customer groups around our value, our platform and go-to-market plays. Manage the library and provide updated visibility on the status of assets and how they can be leveraged.
• Build relationships with Daily Pay advocates in order to proactively surface success stories
• Proactively seek out and develop partnerships with sales and customer success colleagues to identify customer evidence gaps and opportunities
• Work closely with marketing, sales, and product management to stay up-to-date with the latest industry trends and customer challenges to build timely, effective content and messaging
• Scale customer advocacy programs through the use of data, automation, and improved workflows to better identify, recruit, track, and enable advocates.
• Generate ideas to improve customer stories and maximize amplification of each story
• Proactively manage our reputation across key reputation management sites, including BBB, Glassdoor, Gartner, etc.

What You Bring to The Team:

• 5+ years of experience in a customer advocacy including managing customer reference programs and creating customer success stories
• 5 to 7 years of marketing experience at high-growth SaaS technology organization with a proven track record of producing results in a fast-moving environment
• A proven ability to work cross-functionally including with sales, customer success, product, operations
• Experience in a customer-facing role, with a passion for and understanding of the customer experience and developing customer relationships at scale
• Familiarity and experience creating multiple types of digital content (case studies, blogs, videos, social, slide decks, etc)

• Results-oriented with a clear understanding of how to align strategy and execution with objectives and goals
• Strong written and verbal communication skills
• Occasional need to work outside of normal business hours as required to support customers may be required

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Exceptional health, vision, and dental care
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

 *DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.