Customer Advocate - Technical Support
Sorry, this job was removed at 11:08 a.m. (EST) on Monday, May 17, 2021
By clicking Apply Now you agree to share your profile information with the hiring company.
Conductor is seeking an energetic support guru who thrives on providing support through many different channels of communication – including email, phone, chat, and forums. The ideal candidate is a self-starter who possesses fantastic troubleshooting skills, is driven to help customers, and has the ability to dive deep into a new product to learn it inside and out.
Required Skills:
- Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Excellent organizational, written, and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to highly technical users in our tickets as well as knowledge base articles
- A strong sense of urgency
- Ability to empower end-users to support themselves using our knowledge base
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- A true problem solver that loves a challenge
- Passion for customer service and technology
- Ability to organize and prioritize responsibilities under pressure
Preferred:
- Bachelor’s degree in Engineering or Computer Science
- Familiarity with HTML, XML, JavaScript, CSS and SQL
- At least two years of technical support experience
- At least two years in a customer service role
- Experience with Google Analytics, Adobe Analytics, IBM Digital Analytics & Webtrends
- Experience troubleshooting in a SaaS environment
Read Full Job Description