Job description

Nesterly is in search of a Customer Advocate to help us deliver excellent customer experience as we expand to additional markets. We're looking for mission-driven self-starters to join us in tackling the urban housing crisis and building a more interconnected world through intergenerational homesharing.

Nesterly is seeking an enthusiastic and hands-on Customer Advocate to join our team in NYC or Portland. In this role, you will be a product expert on the front lines of customer service, handling inbound inquiries from new, existing, and potential customers. You will develop the company's customer success strategies through a deep understanding of the product and customer challenges. 

Come join our team and be a part of a company named “genius” and “poised to forever change our cities” by Fast Company! 

Key Responsibilities:

• Develop an understanding of Nesterly’s platform and how it serves the needs of its users
• Respond to inbound email, phone, and chat inquiries through ZenDesk
• Develop the customer support workflow to effectively support users, leads, and employees through data-driven recommendations and execution on topics
• Creatively work with the product team to bring user feedback to life with new features and offerings
• A customer-first attitude that will ensure the best customer experience possible and create lasting relationships and loyal customers

The ideal candidate will have:

• A customer-first attitude that will ensure the best customer experience possible and create lasting relationships and loyal customers
• 3+ years experience in a consumer-facing customer success role at a tech company
• Experience building and scaling customer support processes
• Comfortable working in a fast-paced environment with a small, collaborative team
• Experience using qualitative measures to understand user behavior