About the opportunity:

Our mission is to not only provide our customers with the content and tools needed to complete their projects but empower them to use those products in seamless and inventive ways for success. To accomplish our goals, we equip our Customer Care teams with award-winning customer service from our Customer Care Advocates.

We are now accepting applications for enthusiastic and passionate Customer Care Advocates in our Shutterstock Berlin office! 

Reporting directly to a Customer Care Manager, you will communicate via phone, email, and/or live chat while collaborating with your team members across the globe in New York City and Singapore! You can expect to answer product questions, troubleshoot user issues, develop relationships with the customers, and handle any other miscellaneous care needs. 

Important notes about this opening:

• We will only contact applicants who are fluent or native level in English and Turkish.
• This role may have a specified shift different from standard business hours, such as 7:00 to 17:00, 8:00 to 18:00, 9:00 to 19:00, 24:00-9:00, and may require a weekend day.
• You must have a valid Right to Work and accept employment in Berlin, Germany to be considered for this opportunity. 

As a Customer Care Advocate:

You can expect to...

• Listen to and determine the best product for customers in English and Turkish
• Meet or exceed monthly metrics, including volume of inquiries solved and referrals produced for sales
• Develop and maintain relationships with existing customers
• Navigate customer's organization to find additional opportunities and contacts
• Attend to all aspects of customer care in courteous and professional manner
• Patiently assist customers with varying technical skills and communicate effectively to all levels
• Multitask in fast paced environment with a high volume of communications

To be successful, you need...

• Fully Bilingual in English and Turkish (non-negotiable)
• A degree from a 4-year university
• 2+ years of successful Customer Service experience
• Ability to thrive within and adapt to organizational changes
• Your peers would say that you're highly organized and detail oriented 

Extras we would love to see...

• Understanding of Photoshop and digital imaging manipulation techniques
• You have some knowledge of stock photography licensing terms (ie, royalty free versus rights managed)

As a Shutterstock team member:

You will...

• Embrace our culture. Our culture thrives on the unique individuals that make up Shutterstock; this uniqueness empowers us as a whole.
• Continue learning. Ambitious team members and leaders taking advantage of many learning opportunities bring real value and results to the work being done at Shutterstock. You will continue to grow each day.
• Benefit. We work hard to make sure everyone gets the most out of working with us. Along with a competitive salary, Shutterstock offers the total package, which includes daily breakfast and lunch, multiple health coverage options, a 401K match program, fitness benefits, in-office massages, and more! All this, nestled into the open, collaboration-inducing, game-friendly environment of our NYC Headquarters, you'll love becoming a member of the team!

Interested in becoming a Customer Care Advocate?

If you meet the profile outlined above, fill out and submit the application below!

Due to the volume of resumes we receive, only those candidates selected for interviews will be personally contacted. We kindly ask that you do not submit multiple applications, as this action does not increase your chances for selection and will instead delay the interview process. Be sure to verify that your contact information is correct before submitting.

Shutterstock is an Equal Opportunity Employer. We accept all applicants regardless of race, religion, sex, age, disability, or Veteran status. 

About Shutterstock, Inc.

Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 350,000 contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 180 million images and more than 9 million video clips available.

Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company also owns Bigstock, a value-oriented stock media agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image collection; PremiumBeat a curated royalty-free music library; and Rex Features, a premier source of editorial images for the world's media.

For more information, visit www.shutterstock.com and follow us on Twitter and on Facebook.