Customer Care Representative at Angi (Remote)

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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

About us:

It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 250k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to Angi to find a home service professional for their home maintenance, repair, or improvement project. Our team is looking for customer service focused, and sales driven individuals who want to be part of a fast paced, and fast-growing company.

The Job:

This position is a great combination of customer service and sales, that provides the opportunity to earn commissions on top of a base pay. 

  • Making inbound or outbound calls to our customers
  • Giving excellent service and going the extra mile to engage each customer
  • Cross and up-sell other services through quality conversations with customers
  • Participate in meetings and ongoing training sessions

What we offer:

  • $14.77 per hour + commission
  • Medical, dental & vision coverage (including options 100% subsidized by Angi!)
  • Retirement plan with company match (401K)through Charles Schwab
  • Company Equity Program 
  • Company match of personal charitable contributions up to $15,000 per year 
  • Generous PTO including sick, personal, vacation, volunteer timeand 9 paid holidays  
  • Equipment provided!

What we look for in a Customer Care Representative:

  • Outgoing, with strong interpersonal skills
  • Dynamic, driven, and competitive—Angi is the best, and we want you to be too
  • Ability to multi-task and adapt to change
  • Experience in a customer service or call center setting and upselling preferred
  • Excellent communication skills and a commitment to world class customer service
  • Familiarity with home improvement projects or contractors helpful, but not required
  • Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
  • Strong phone, typing or data entry skills required
  • High School Diploma or GED required
  • Access to high-speed, hardline internet connection

Why Angi?  

At Angi, we are all about talent and enjoying the journey. We believe there is strength in diversity and actively encourage our teammates to disagree as individuals in the service of delivering as a team. We're on the path to become the home for everything home and our customers are at the heart of everything that we do. We are looking for dedicated people, who always strive to be better today than wait to be perfect tomorrow.


Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.   

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • NuxtLanguages
    • ReactLanguages
    • KotlinLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Next.jsLibraries
    • TailwindLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • ReactFrameworks
    • DynamoDBDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • MailChimpEmail
    • GemLead Gen

Location

Amidst the hustle and bustle of the big city our New York HQ office is tucked between the Hudson River and iconic landmarks frequented by both residents and tourists. Aside from spectacular skyline views, the office features kombucha on tap, coffee stations, and a free gym.

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

How do you collaborate with other teams in the company?

I value how transparent leadership is about where we stand as a business and our future objectives. On the recruiting team, we are truly partnering up with leaders as they build their teams. Angi empowers every employee to “Be an Owner” over their goals and drive true impact for the organization.

Rachel

Recruiting Manager

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What is your vision for the company?

We are creating a platform that can guide people through the challenges of home maintenance and improvements, and empower them to love where they live by making it exactly what they want it to be. I'm excited to be part of a team that is solving a problem that affects millions of people, including myself and the people I care about most.

Amit

SVP, Engineering

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer competitive salaries, unlimited earning potential for our sales consultants and an environment that provides opportunities for professional development.

We also extend comprehensive healthcare offerings, 401K matching, generous PTO, competitive parental leave/family planning benefits, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Angi has a culture and events committee dedicated to leading our newly formed ERG's (Employee Resource Groups) and planning for DEI initiatives, team events, holiday festivities and more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our recruitment teams are dedicated to putting into action unconscious bias training to ensure our teams are built out with top, diverse talent
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend

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