Customer Care Representative at Tipico

| Greater NYC Area
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Company Description

Tipico is an energetic, passionate, bold tech company, and we love sports! Tipico has recently expanded to the US market, establishing our headquarters in Hoboken, New Jersey. We are driven by our core values: passion, progress and trust. Our goal is to build the best possible mobile sports betting product in the industry, in order to amplify the emotions of millions of sports fans every day.

Job Description

Are you interested in the sports betting industry? Do you have a passion for sports and watch your favorite teams regularly? Are you a natural born problem solver? Do you enjoy working with customers on enhancing their experience with a product? Does working in a team environment alongside other talented customer care representatives for one of the newest sportsbooks in New Jersey make you contemplate leaving your current role? If so, you are in the right place. 

Tipico is looking for experienced customer care representatives to be the face of our sportsbook customer service operation. We want representatives to engage with our clients using live chat and email and promote our brand by providing outstanding assistance to our customers. Having a passion or knowledge of sports and betting is ideal, but if not, we will provide an extensive training experience as well as continued development to make sure you stay up to date with what’s happening in the world of gaming and sports. Weekend availability is required for this role.

As a Customer Care Representative, you will: 

  • Provide a proactive, personalized service experience to our customers in a positive manner.
  • Assist and resolve customer inquiries and complaints by providing the best recommendations and or solutions to the customer, with following up to ensure resolutions.
  • Form trust and loyalty with customers by providing brand and product expertise.
  • Provide accurate and complete information to customers using the right systems for gathering information.
  • Adapt and work cross functionally with other departments.
  • Adhere to strict procedures and policies of a highly regulated market. 

Qualifications

  • You must be at least 21 years of age or older
  • Ability to type 50 WPM minimum.
  • Flexibility to work weekends or Weekdays (especially during NFL season).
  • You must have the ability to pass a background check and you will be required to become licensed through applicable gaming commission. 
  • You must have the ability to work from home until we are able to go back into the office.*
  • Strong communication and conflict management skills 
  • High attention to detail
  • Proven ability to sustain a high degree of confidentiality, trust and integrity.
  • Exceptional written and verbal communication skills.

Nice to have: 

  • Online gaming and gambling experience 
  • Passion for sports or gambling culture
  • Prior Call center experience

Additional Information

What's in it for you:

  • Work in an environment where you, your work and ideas matter and have an impact.
  • Work in a new and young business with high potential and growth.
  • Build your own success story together with us.
  • Start-up feeling, backed-up by the group. Leading European sports betting house, this is a high-volume business and working.
  • Self-organized, self-responsible and entrepreneurial employees.
  • Medical, Vision , Dental Benefits.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • RxJSLibraries
    • Formik Libraries
    • styled-componentsLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Amazon AWS, RedshiftDatabases
    • Kafka, Kibana, ElasticDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • emarsysCRM
    • emarsysEmail

Location

On the Hudson River waterfront. You’re steps away from upscale amenities in this trendy area and 15 minutes from Manhattan via Path or Ferry.

An Insider's view of Tipico

How would you describe the company’s work-life balance?

I really appreciated the way Tipico value work-life balance. I realise an exciting and challenging job does not necessarily mean to jeopardize your personal life.Sport is very important for my well-being for instance. I work out every day and feel empowered by the company to do so. I like this is all based on trust and respect.

Nicolas Leboeuf

Data Marketing Manager

What does your typical day look like?

Nothing starts without a first cup of coffee! After that I jump right in. I like to manage my own time so usually I catch-up with my messages and pending tasks then I am able to put focus on the most important part of my job which is the candidates.

I'm always on the lookout for great people to join our amazing team :D

Elisabeth Mertens

Talent Acquisition Specialist

How has your career grown since starting at the company?

Tipico provides great opportunity, we have so many examples of people development. I think I am also a great example, I joined in 2014, was given the opportunity to build a small team of data engineering which then grew into a department of 35 great people running the business tooling of the group.. now I am very excited to drive the USA Venture.

Adrian Vella

Managing Director

What unique initiatives do you have that encourage innovation?

Every day in the office I get to witness progress driven by passionate people working towards the same goals. I get to work with a multicultural team that knows how to share a good laugh, embrace innovation and upholds continuous open minded communication.

Katja Meyer

Gaming CRM Team Manager

What projects are you most excited about?

It is an exciting journey wen are in to grow a customer base in the USA. A completely new market, new opportunities with focus on so many different sports. In CRM, the most exciting projects are always related to optimise the personalisation continuously, to target customers at the right time with the right content supported by AI. Future is now!

Matthias Kaiser

CRM Team Manager

What are Tipico Perks + Benefits

Tipico Benefits Overview

Startup culture, High volume Business

Medical , Dental , Vision

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
10%
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Promote from within
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