Customer Communications Manager, Community
Establish and manage a CX communications program that showcases Hinge’s investment in keeping its global community safe, supported, and informed throughout their dating journey.
Responsibilities
- Develop a wide range of customer communications materials including but not limited to email macros, user safety education comms, FAQ center.
- Ensure internal knowledge communications are up to date and accurate.
- Provide support to the Corporate Communications team in crisis or issues management situations; managing as needed.
- Act as the final escalation point for sensitive social media responses or emails to users.
- Develop and oversee a user communications strategy that protects the external reputation of Hinge and its users.
- Utilize social listening tooling to scan and flag sensitive issues as they arise.
What We’re Looking For
- 3-5 years of experience working in customer service, communications, social media management, or similar field.
- Comprehensive social media fluency.
- Experience identifying communication issues and solving problems using judgement and analysis, providing communication guidance and support
- Demonstrated ability to convert large amounts of information from a wide range of sources into clear, consolidated deliverables
- Excellent written communications skills with lens for consumer/social media friendly tone and style
- A natural affinity for consumer internet products.
- Strong project management skills and experience working in cross-functional teams.
- Strategic and quick thinker who can stay calm in crisis situations and works well under pressure.
- Have impeccable writing skills with the ability to translate information effectively through written, verbal, and visual mediums
- Have a broad skill set enabling you to be an expert in the field of knowledge management systems and crisis communications.
Our Company:
Hinge is the dating app for people who want to get off dating apps. In today’s digital world, singles are so busy matching that they’re not actually connecting, in person, where it counts. Hinge is on a mission to change that. So we built an app that’s designed to be deleted. On Hinge, there are no rules, timers, or games. Instead, you’ll meet your most compatible matches and you’ll have unique conversations over what you’ve shared on your detailed profile. It’s a natural way to find a great first date. Currently, 3 out of 4 first dates lead to second dates, we’re the #1 mobile-first dating app mentioned in the New York Times wedding section, and we’re the fastest growing dating app in the US, UK, Canada, and Australia.
Our Culture:
- Authenticity: Share your genuine thoughts and opinions directly.
- Courage: Invite and deeply consider challenges and criticism.
- Empathy: Be empathetic, communitarian and trustworthy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.