Customer Educator (New York City) at Teachable

| Greater NYC Area
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At Teachable, we empower creators to transform their knowledge into income. We’re looking for customer centric, technically minded and passionate people to help support our creators in using the Teachable platform. This is a critical and important role! Teachable support is a competitive differentiator, and our creators frequently sing our praises. Our Customer Educators have the unique opportunity to build relationships and work with our customers, directly impacting their success. 
This is a full-time, salaried position at $58,500. This position works 5 days a week (schedule TBD, typically four weekdays + one weekend day) and holidays. There are several work shifts for the position. Shifts start between 8 a.m. and 12 p.m. local time and end between 4:00 p.m. and 8:00 p.m. local time (for example, 8am-4pm or 12pm-8pm)

Responsibilities

  • Efficiently deliver solutions to customers by email and live chat and drive results by meeting or exceeding individual and team productivity and quality goals.
  • Build encyclopedic knowledge of the functionality and capabilities of the Teachable platform, keeping pace with the continued evolution of our product features and capabilities.
  • Demonstrate strong communication and interpersonal savvy by explaining processes and technical information in a concise and thorough manner, to support diverse customers and teammates.
  • Collaborate and help close the customer feedback loop by reporting/synthesizing feedback to our product and engineering teams.

Critical Skills

  • Effective communication: Clearly and concisely explain, in writing, potentially complex technical issues to diverse audiences.
  • Customer focus, Instilling trust, Interpersonal savvy: Possess a willingness to listen, empathize and assist with honesty and integrity with both customers and coworkers.
  • Self-Awareness, Resilience, Nimble Learning, Drives results: Adapt to change in a fast-paced and ever-changing environment and learn through experimentation and self-reflection. Push self and others to successfully exceed goals.
  • Technical proficiency: Understand and easily learn advanced technical concepts.

Qualifications

  • Minimum of 1 year in a customer service type role
  • Strong writing skills. You should be able to clearly and concisely explain, in writing, potentially complex technical issues to customers.
  • The customer care “gene” - a willingness to listen, empathize and assist
  • Ideally, you should have above average technical proficiency (you've set up your grandpa's Wifi and know your way around VPNs), can easily explain somewhat advanced concepts to folks who have little experience working within a SaaS, you may even have a site of your own on WordPress or Shopify.

Teachable is an instructor-focused online course platform that empowers course creators to build and sell courses on any topic-from iOS development to watercolor painting to card tricks. Instructors using our platform have collectively earned more than $555 million to date. 
Since our founding, we've raised more than $12.5 million from top venture investors and were acquired in March of 2020. Teachable is now a part of the Hotmart group, an international startup, based in Brazil, with over 800 employees worldwide. Hotmart's mission is to help creators earn a living from their passion.
We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent. We won't hold you back from reaching your full potential at Teachable; you'll have the freedom to be an integral member of our tight-knit team, with great benefits and perks. Your work here will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.
Benefits:
Comprehensive health benefits with options covering up to 100% of monthly premiums
Discretionary paid vacation & time off with a company average of 24 days a year
Parental leave, 16 weeks fully paid after three months of service
401(k) with match after three months of service
Supplemental student loan repayment assistance or a professional education stipend
Tax-free commuter benefit
Conference budget
Dependent Care FSA
Your own standing desk or other personalized workspace
50% gym & wellness match 
Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job. 
Finally, please tell us in your application if you require an accommodation to apply for a job or to perform your job. We'd do this anyway, but federal law requires us to provide reasonable accommodation to qualified individuals with disabilities.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • IterableEmail

Location

470 Park Ave South, New York , NY 10016

An Insider's view of Teachable

What are some social events your company does?

At the end of every summer we host a company retreat in upstate New York. It's a multi-day event with color war style games and is a great way to build connections across the company and get to know people outside of the office.

Jess

Associate Recruiter

What are Teachable Perks + Benefits

Teachable Benefits Overview

Comprehensive health, dental, and vision coverage
Discretionary paid vacation
Paid sick leave
Tax-free commuter benefits
50% gym or wellness match
401(k) with match
Paid parental leave
Professional education credit OR supplemental student loan repayment

Workplace customizations (e.g. standing desks)
Flexibility to work from home
Weekly catered lunches
Conference and book budget
Company outings
Annual camping retreat
Awesome coworkers

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Awesome Coworkers, Custom Desk Setup, Wellness Match, Teachable Course Stipend, Company Activities, Annual Company Retreat.

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