Customer Educator
About us:
We’re Teachable, and we help people teach online. In fact, our technology helps thousands of people teach online. Our software makes it ridiculously easy to create a beautiful online school so that you can teach online courses without having to deal with the technical headaches. If this resonates with you and you want to be a part of our mission to inspire people all over the world to teach what they love, we want YOU to apply to be a part of our team.
Responsibilities:
- Work with the Customer Care team to resolve email tickets and live chat requests on-time and with gusto.
- Become an encyclopedia of knowledge about how Teachable works and what can be accomplished.
- Explain processes and assist our instructors in a concise yet thorough manner
- Influence the direction of Teachable. You'll work every day to actively solve problems and synthesize/report the diverse feedback you receive about the product.
Put simply: you'll do shit that matters in a fun environment with great people. Reach out - let's talk.
Experience:
- Minimum of 2 years in a customer service type role.
- Strong writing skills. You should be able to clearly and concisely explain, in writing, potentially complex technical issues to customers.
- The customer care “gene” - a willingness to understand, empathize and assist.
- Ideally, you should have above average technical proficiency (you've set up your grandpa's Wifi and know your way around VPNs), can easily explain somewhat advanced concepts to folks who have little experience working within a saas, you may even have a site of your own on WordPress or Shopify.
Benefits:
Now here are some of the perks...
- Location: Our beautiful office is currently located in Union Square. It’s impossible to not be excited by the energy around the office.
- Start up culture: We’re a venture-backed startup and things are getting real. We’re growing fast. Every week is different. There are new challenges, new things to celebrate and new problems to solve. We’re never bored, and you won’t be either.
- Impact: This is a magical time in our company. We’re still early enough that you’ll have a huge impact on our success. But we’re also starting to grow very fast. This is an inflection point for the company, and you’ll be joining at the perfect time fulfilling a critical function.
- Meet fascinating people: There are some incredibly influential people teaching online courses with Teachable. We’re talking famous speakers, authors, celebrities, journalists, personalities and entrepreneurs. You’ll be a part of a team that helps these people to build their brand.
- Comp: Competitive pay, equity, flexible vacation and health benefits to name a few.