Customer Educator

| Greater NYC Area
We’re Teachable, and we help people teach online. In fact, our technology helps thousands of people teach online. Our software makes it ridiculously easy to create a beautiful online school so that you can teach online courses without having to deal with the technical headaches. If this resonates with you and you want to be a part of our mission to inspire people all over the world to teach what they love, we want YOU to apply to be a part of our team.

Responsibilities

  • Work with the Customer Care team to resolve email tickets and live chat requests on-time and with gusto.
  • Become an encyclopedia of knowledge about how Teachable works and what can be accomplished.
  • Explain processes and assist our instructors in a concise yet thorough manner
  • Influence the direction of Teachable. You'll work every day to actively solve problems and synthesize/report the diverse feedback you receive about the product.

Experience

  • Minimum of 1 year in a customer service type role
  • Strong writing skills. You should be able to clearly and concisely explain, in writing, potentially complex technical issues to customers
  • The customer care “gene” - a willingness to listen, empathize and assist
  • Ideally, you should have above average technical proficiency (you've set up your grandpa's Wifi and know your way around VPNs), can easily explain somewhat advanced concepts to folks who have little experience working within a SaaS, you may even have a site of your own on WordPress or Shopify.

Why UsTeachable is an instructor-focused online course platform that lets course creators build and sell courses on any topic, from iOS development to watercolor painting to card tricks. Our thousands of instructors have earned more than $100M to date, and we've raised $12.5m+ from a group of top venture investors. We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent in NYC. At Teachable, you will have the freedom to do your job and be an integral member of our tight-knit team, and you can do it all in our beautiful office in Flatiron with great benefits and perks. You’ll also get access to an ever-growing base of online educators, and your work will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives. Perks and BenefitsCompetitive salary and comprehensive health benefits (for individuals and families)Discretionary vacation & time offParental leave, 16 weeks, fully paid after 3 months of service401(k) with match after 3 months of serviceSupplemental student loan repayment assistance or a professional education stipendMonthly company activities and outingsBeautiful office in Flatiron, your own standing desk or other workspaceGym + wellness matching stipendTax-free commuter benefits Teachable is an equal opportunity employer. We are committed to a fair and consistent interview process, and to constantly working to ensure an inclusive work environment. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us in your application if you require a reasonable accommodation to apply for a job or to perform your job.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • IterableEmail

Location

New York , NY 10010
New York , NY 10010

What are Teachable Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Awesome Coworkers, Custom Desk Setup, Wellness Match, Teachable Course Stipend, Company Activities, Annual Company Retreat.

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