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Customer Experience Agent

| Greater NYC Area
DESCRIPTION
 
As our associate of customer delight and chief manufacturer of rainbows and unicorns (aka a reality-bending, problem-solving molder of upset customers into brand advocates), you’ll be contributing from day one. You’ll join the rapidly growing Scentbird family and help us spread the magic of fragrance to the masses! We are in search of a Customer Experience Agent who specializes in Social Media!
Responsibilities:
 
• Respond to customer comments and questions on Facebook, Twitter, Instagram, and other social media channels, helping solve issues quickly and efficiently, and driving customer love and loyalty
• Collaborate with customer service colleagues to identify and track issues and trends to improve the customer experience
• Identify opportunities for creating new and updating current social media protocols
• Help ensure that we have best-in-class customer service across all our social media channels
REQUIREMENTS
 
DO APPLY:
 
• If you have customer support experience (preferably 2-4 years in a startup)
• If you know how to keep a schedule
• If you have strong writing ability and great interpersonal communication skills
• If you have extreme attention to detail and the ability to self-edit
• If you have provided customer support via Social Media (Facebook, Twitter, Instagram)
• If you’re a lightning-fast problem solver who can think on their feet
BENEFITS
 
• Work in a fabulous collaborative environment where you have room to grow and advance
• Full benefits as well as paid time off and commuter benefits
• In office snacks and out of office events
• Dog-friendly workplace
 
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • GroovyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GrailsFrameworks
    • PostgreSQLDatabases
    • RedshiftDatabases

Location

158 W 27th Street, New York, NY 10001

An Insider's view of Scentbird

What kinds of technical challenges do you and your team face?

Our technical challenge is really pulling in every data point we have and repurposing the info to provide to absolute best, and most personal experience for non-subscribers in order to convert them. We want to provide a concierge to our database to show that we anticipate what they're looking for and provide it seamlessly.

Ivory

Email Marketing Manager

How does the company support your career growth?

I'm given the latitude to build the best team with only people smarter than me who I can learn from. Career growth can be measured by how many successful teams you supported.

Tai

Head of Logistics and Fulfillment

How do your team's ideas influence the company's direction?

We consider ourselves not just as a subscription company but a technological startup. Every business process we have goes through a platform we built. So every time someone in my time comes to me with an idea - it’s always a new possibility to our business.

Andrei

Chief Technology Officer

What projects are you most excited about?

I'm really excited to help grow our team here at Scentbird. We are a high growth startup, intent on bringing in amazing people. As Talent Acquisition Manager, my role is identifying the best across a wide array of skill sets and roles. It’s a pleasure to play a big part in our growth.

Caroline

Talent Acquisition Manager

What are Scentbird Perks + Benefits

Scentbird Benefits Overview

Work in a fabulous collaborative environment where you have room to grow and advance! Full benefits as well as paid time off and commuter benefits. In office snacks and out of office events.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
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