Customer Experience Associate

| Greater NYC Area
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Managed by Q is the platform for office management. We help the world’s leading companies build, design, staff, and manage their workplaces. By connecting office operations teams to dedicated workplace experts and top commercial service providers, Managed by Q enables companies to create inspiring offices and a deliver a great workplace experience for their teams.

Managed by Q was founded in 2014 with a vision of changing how we interact with our workspaces. Today, our team helps thousands of companies nationwide operate their offices and create an environment that inspires their teams’ best work. Empowering others and building diverse and inclusive teams are core to Managed by Q’s mission. We are committed to creating good jobs, helping small businesses grow, and enabling companies to focus on what they do best. Managed by Q is headquartered in New York, with offices in San Francisco, Los Angeles, Chicago, and Boston. Managed by Q is backed by the world’s leading investors, including Google Ventures, RRE, Homebrew, Greycroft, and Staples. If you have a love of learning, are drawn to hard problems, and want to spread opportunity within your community, we’d love to meet you.

Note: Please include a cover letter. Applications without cover letters will not be considered

About you:

  • You’re solutions oriented. When faced with a customer issue, you listen to their needs and provide the best answers to keep the customer happy.
  • You’re personable and professional. You know how to provide great service and build trust with the customer so that they look at you as a consultant to their business.
  • You're process driven. You come into each day with a plan and work efficiently.
  • You stay cool under pressure. An uncomfortable situation doesn’t faze you. You see every challenge as an opportunity to learn and come out better on the other side.

Responsibilities:

  • Provide support for our customers and partners for general requests day-to-day issues. 
  • Collect data and insights based on your conversations with customers and provide feedback to the Product team. 
  • Proactively contact a subset of clients to educate them on the product, Q's service offerings, and identify opportunities for growth. 
  • Collaborate with internal teams to keep the Q's operations running smoothly. 

Qualifications:

  • 1-2 years customer-facing work experience
  • Bachelors degree required
  • Excellent written and verbal communication skills
  • Experience in a high growth technology startup preferred
  • Must have a flexible schedule (Rotating shifts: 8am-4pm, 1pm-9pm)

Benefits/Perks:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 401(k) with company matching
  • No cost premium option for medical and dental insurance
  • Casual dress and pet-friendly office
  • Cold brew and Kombucha on tap
  • Team lunches, happy hours and company outings
  • An insanely supportive, hardworking team, building something BIG
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Location

233 Spring St., New York, NY 10012

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