Top Customer Success Jobs in NYC
The Customer Success Manager will support new and existing Carrot customers, drive retention, increase member engagement, and maintain high levels of customer satisfaction.
The Customer Success Manager will support new and existing Carrot customers, drive retention, increase member engagement, and maintain high levels of customer satisfaction. They will serve as the primary point of contact for assigned accounts, understand customer needs, provide tailored solutions, and represent customer feedback to relevant teams.
Customer Success Manager responsible for driving retention, increasing member engagement, and maintaining high levels of customer satisfaction. Serve as the primary point of contact for assigned accounts, develop tailored solutions, and represent customer feedback and needs to relevant teams.
As a Customer Success Manager at Convexity, you will partner with clients to achieve their digital training strategy through the 360Learning platform. Responsibilities include auditing platform usage, identifying opportunities, creating action plans, and ensuring contract renewals for desired outcomes. You will play a key role in client development and goal attainment.
Provide mental health counseling sessions, respond to critical incidents and clinical crises, complete required training and meetings, follow policies and maintain confidentiality, utilize data-driven decision making, review client metrics and outcomes.
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Provides quality customer service to field and home office staff on various topics including Benefits, Compensation, and Sales Reporting. Communicates clearly, resolves issues, and contributes to a positive work environment. High school diploma required with at least two years of relevant work experience in financial services. Proficiency in mathematical calculations and computer skills necessary. Strong analytical and problem-solving abilities.
The Senior Director Customer Care, Contact Center- Chat is responsible for leading digital care operations by focusing on providing excellent customer support and care on chat and social channels. This role involves monitoring KPIs, improving performance, identifying revenue opportunities, and enhancing customer experience through process improvement and employee development.
Evaluate long term disability insurance claims, make claim decisions, interact with stakeholders, manage caseload, analyze information for claims determination, calculate benefits, and ensure compliance with regulations.
The Lead LTD Claims Specialist at MetLife manages a caseload of long term disability insurance claims, coaches and mentors new associates, participates in projects for continuous improvement, and ensures exemplary customer service. Responsibilities include managing complex claims, providing timely and accurate claims reviews, collaborating with various resources, and resolving escalated customer complaints. Essential skills include 5+ years of LTD/IDI Insurance Claims experience and excellent customer service skills.
The Associate Production Specialist at Altice USA will be responsible for writing, shooting, and producing client commercials. The role includes on-site work in Long Island, creating graphic ad banners, and collaborating with sales and marketing teams. Candidates must have 3-5 years of experience in video shooting with professional equipment and proficiency in Adobe Creative Suite.
The Sr Specialist CSP at Lightpath is responsible for enhancing customer relationships by providing effective support for the company's network, products, and services. This role involves actively listening to customers, resolving issues, collaborating with teams, and maintaining customer historical information. The Sr Specialist CSP must demonstrate empathy, problem-solving skills, and compliance with CPNI regulations.
As a Customer Success Manager, you will be instrumental in driving revenue growth and maximizing customer lifetime value. Your primary responsibility will be to act as the primary point of contact for a multi-million dollar book of business of post-sale customers, and to understand key business objectives, nurture and expand relationships, drive renewal rates, and identify upsell opportunities.
Customer Success Manager responsible for driving revenue growth, maximizing customer lifetime value, and building strong relationships with key clients. Collaborate with cross-functional teams to support customers at every stage of their journey and identify upsell opportunities. Lead strategic meetings, drive value alignment with business objectives, and advocate for customers internally. Responsible for renewals and thought leadership with executive sponsors.
Looking for a Senior Medical Science Liaison with expertise in molecular oncology and genomic testing to support commercial, research, and educational objectives. Responsibilities include promoting oncology test offerings, educating healthcare providers, managing research studies, and staying updated on medical knowledge and competitor products.
Seeking an experienced Medical Science Liaison (MSL) with a strong clinical and scientific background in oncology and genomic testing. Responsible for educating healthcare providers about company offerings and collaborating with internal teams to drive educational initiatives. Requires 50% travel.
Seeking a Customer Success Director to join the Contract Automation team. Responsibilities include collaboration with various teams, customer onboarding, relationship management, and problem-solving. Requires 8+ years of customer success experience with specific experience in the legal industry of financial services space.
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