Customer Experience Associate

| Greater NYC Area

Description:

Splendid Spoon is looking for a Customer Experience Associate to provide customers with best-in-class care and support. This is a multi-layer position that provides unmatched quality support for Splendid Spoon customers by email, phone, and live chat with room for growth within a tight knit team. The ideal candidate will become an expert in our customers, a trusted advisor for our community, and help share insights with the broader Splendid Spoon team.

Successful candidates will believe customer care is at the forefront of any great brand. We value enthusiastic self-starters are looking for an ambitious team member who has a passion for health, loves helping others, and is excited to support Splendid Spoon's continued growth.

Responsibilities:

  • Deliver best-in-class customer support with compassion, timeliness, and warmth
  • Act as the voice of Splendid Spoon and embody the brand in all interactions
  • Become a trusted advisor to our Spoon Crew community and customers, helping individuals tap into the power of real, nourishing food
  • Seek out customer-first solutions to any new issue, building customer loyalty and creating opportunities for connection both online and off
  • Maintain expert-level knowledge of our products and plans, as well as curiosity and awareness of new trends and research in the health and wellness industry

Requirements:

  • Bachelor's degree or 1-2 years of customer support experience
  • Superior written and oral communication skills
  • Highly organized and detail-oriented
  • Hardworking, entrepreneurial, and eager to grow within an organization
  • Natural problem solver with a "no job is too small" attitude
  • Experience with Zendesk a plus
  • Access to your own computer and phone

 

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Location

Located in Brooklyn within walking distance from some of the best yoga studios, restaurants/coffee shops, and the L, G, J, M, and Z trains.

An Insider's view of Splendid Spoon

What’s the vibe like in the office?

The Splendid Spoon office vibe is a great balance of work and play. Our team is always focused on building the great company that we work for, but doesn't forget to keep the atmosphere fun and light hearted. We value our relationships with each other by prioritizing lunch, yoga, and other group activities.

Julian

VP of Operations

How do you collaborate with other teams in the company?

We are a small team and value open communication and regular check-ins as tools for collaborating on larger projects. Regardless of our individual roles and functions, everyone is a part of the larger Splendid team and works closely to achieve our broader goals.

Isaac

Customer Experience Manager

How does the company support your career growth?

I was hired 4.5 years ago to help with administrative tasks and samplings at events. As we grew I wore many hats - soup chef, customer support agent, operations director, and product developer. With each position I was encouraged to take risks & was fully supported when things went well and when they didn’t. Today I focus 100% on our food product.

Rene

Director of Product

What is your vision for the company?

I created Splendid Spoon for anyone who was sick of fad diets and ready to improve their relationship with food. My hope is that our ready-to-eat, plant-based meal plans will help people reconnect to the power of good food, and my vision for the company is to create a collaborative space that values wellness, transparency, and growth.

Nicole

CEO & Founder

What makes someone successful on your team?

At Splendid Spoon, our most successful team members are creative, collaborative, and eager to innovate the wellness space. We are all passionate about food + health and are committed to creating a truly unique product, experience, and place to come to work every day.

Sarah

VP of Brand

What are Splendid Spoon Perks + Benefits

Splendid Spoon Benefits Overview

Share space with a tight-knit crew that's passionate about eating well and feeling good. In addition to a competitive salary and subsidized health benefits, you'll have all the soup and smoothies you can eat, team yoga and meditation classes, and lots of time with our office dogs.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Pet Friendly
Recreational Clubs
Professional Development Benefits
Promote from within
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