What you’ll do:

• Act as the voice of Billie, helping customers resolve inquiries through helpful and kind interactions via text, email and phone calls
• Record and surface customer feedback and insights to allow for continual improvement of the customer experience
• Leverage internal systems to manage the fulfillment process for orders

What we're looking for:

• Superior written and oral communication skills
• Active listening skills to understand the needs of our customers
• A team player; a ‘no task is too small’ attitude and the endurance to consistently deliver amazing customer experiences
• Someone who is moved by the idea that you can help the overall business by being the voice of the customer
• Familiarity with Zendesk or other customer experience systems

*Ability to work 40 hours per week. Hours can include days, evenings and weekends. This is a full time, non-exempt role.

Billie, Inc. is an equal opportunity employer that celebrates diversity. We prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, compensation and recreational programs.